Director - Production Support, Market Risk

Phaxis; New York (NY); On-site; USD 140,000 - 210,000; Full time

Job summary

Phaxis seeks a senior production support professional with 10+ years in financial services, including L2/L3 leadership across multi-region teams. The role focuses on Risk or front-office trading support, combining hands-on programming with incident management, root cause analysis, and real-time monitoring.

The ideal candidate writes and executes queries and supports both on-premises and cloud environments, enabling robust production hygiene and timely incident resolution.

Qualifications

• 10+ years of production support experience in financial services, with at least 5 years leading L2/L3 support across multi-region teams.
• Experience working in Risk is critical or front-office trading support.
• Hands-on technical experience, including programming.
• Ability to write and execute queries.
• Experience with incident management, root cause analysis, production support, production hygiene, and real-time monitoring.
• Experience supporting both on-premises infrastructure and cloud environments.

Skills

Production support

L2/L3 support

Risk/trading support

Programming

SQL queries

Incident management

Root cause analysis

Real-time monitoring

On-premise & cloud

Job description

• 10+ years of production support experience in financial services, with at least 5 years leading L2/L3 support across multi-region teams.
• Experience working in Risk is critical or front-office trading support.
• Hands-on technical experience, including programming.
• Ability to write and execute queries.
• Experience with incident management, root cause analysis, production support, production hygiene, and real-time monitoring.
• Experience supporting both on-premises infrastructure and cloud environments.

What kind of work style and personality traits align best with the team?

• Ability to work on strategic problems

Financial Services Experience Required?

Yes – specifically, Risk Management or Trading Systems Support (not general Financial Services)