Senior Production Support Manager — Market Risk Technology

Mizuho Financial Group Inc.; New York (NY); Hybrid; USD 200,000 - 250,000; Full time

Benefits offered by this job

Hybrid work program

Job summary

Mizuho Financial Group Inc. is seeking a Senior Production Support Manager for Market Risk Technology to lead the operational assurance of a critical risk platform supporting VaR, FRTB, and stress testing.

You will drive EOD and intraday stability, oversee multi-region L2/L3 support, and champion observability with business-relevant SLOs to reduce noise and improve reliability. The role involves maintaining legacy and Databricks pipelines during migration, managing the tech plant, deployments,

Qualifications

• 10+ years of production support in financial services.
• At least 5 years leading L2/L3 support across multi-region teams.
• Hands-on with Market Risk platforms (VaR, FRTB, stress testing, P&L, data management).
• Proficient in Python; able to read, debug, and extend tooling.
• Knowledge of Tidal, Airflow, and Kubernetes in batch-driven environments.
• Experience with SSIS and Databricks migrations.

Responsibilities

• Drive stability and incident command for EOD batch processes using Tidal, Airflow, Kubernetes, and Python orchestration.
• Manage the technology plant including clusters, hosts, databases, storage, networks, service accounts, and cloud infrastructure.
• Maintain rigorous hygiene of infrastructure and applications, burning down backlogs and enforcing discipline.
• Lead L2/L3 support operations across regions with engineering teams.
• Oversee deployment, change management, audits, and service communications for regulatory alignment.
• Champion observability as a product with relevant SLOs and reduced alert noise.
• Define the boundary between development and support and resolve recurring issues permanently.

Skills

10+ years production support

L2/L3 support leadership

Python

Tidal

Airflow

Kubernetes

SSIS

Databricks

Tools

Dashboards / Monitoring tools

Data pipelines

Job description

Join Mizuho as a Senior Production Support Manager - Market Risk Technology! In this role you will lead the operational assurance of our mission‑critical platform supporting VaR, FRTB, stress testing, sensitivities, limits, and regulatory reporting.

The platform operates on a rigorous daily end‑of‑day (EOD) cycle relied upon by Risk, Finance, and Front Office teams. It is engineered for SLO‑driven, observability‑led operations, with a focus on minimizing manual toil and maximizing reliability. Currently, it is undergoing a migration from SSIS to Databricks workflows, and the support function is responsible for maintaining stability and performance on both legacy and new systems throughout the migration, including parallel‑run reconciliation and eventual decommissioning of old components.

Key Responsibilities

• Drive stability and incident command for EOD batch processes using Tidal, Airflow, Kubernetes, and Python orchestration, as well as intraday operations, data feeds, calculation engines, APIs, and reporting.
• Manage the technology plant including clusters, hosts, databases, storage, networks, service accounts, and cloud infrastructure, ensuring optimal capacity, patching, credential management, and secure access posture.
• Maintain rigorous hygiene of both infrastructure and applications, actively burning down backlogs and enforcing operational discipline.
• Lead L2/L3 support operations across regions, interfacing effectively with engineering teams.
• Oversee deployment, change management, audit, and service communication processes to meet regulatory requirements without unnecessary bureaucracy.
• Champion observability as a product, developing business‑relevant SLOs, meaningful signals, and reducing alert noise.
• Define and enforce the boundary between development and support, ensuring recurring issues are resolved permanently rather than documented in runbooks.

Required Experience

• 10+ years of production support experience in financial services, with at least 5 years leading L2/L3 support across multi‑region teams.
• Hands‑on expertise with Market Risk platforms (VaR, sensitivities, FRTB, stress testing, P&L, market data management, EOD batch) at scale where daily cycles are critical.
• Proficient in Python, capable of confidently reading, debugging, and extending orchestration and support tooling.
• Working knowledge of enterprise schedulers (Tidal, Airflow) and container orchestration (Kubernetes) within batch‑driven environments.
• Experience supporting data pipelines on both SSIS and Databricks workflows, and comfortable managing a mixed technology estate during migration.
• Demonstrated ownership of the technology plant and a proactive approach to operational hygiene.
• Proven track record in incident command and advancing support operations toward SLO‑driven, observability‑led practices.

Compensation and Benefits

The expected base salary ranges from $200k-$250k. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications and licenses obtained. In addition to salary and a generous employee benefits package, successful candidates are eligible to receive a discretionary bonus.

Hybrid Working Program

Mizuho has implemented a hybrid working program, with varying opportunities for remote work depending on the nature of the role, needs of your department, and local laws and regulatory obligations. Roles in some of our departments have greater in‑office requirements that will be communicated as part of the recruitment process.

EEO Statement

Mizuho is an EEO/AA Employer - M/F/Disability/Veteran. We participate in the E‑Verify program. We maintain a drug‑free workplace and reserve the right to require pre- and post‑hire drug testing as permitted by applicable law.