Production Support - Financial Trading Apps (Hybrid NYC)

Talan Group; New York (NY); Hybride; USD 105 000 - 145 000; Plein temps

Avantages offerts par ce poste

401(k) retirement plan with company

Paid vacation (15 days)

Sick/Personal days

Health, dental, vision insurance

FSA

STD/LTD

Résumé du poste

Talan is seeking an Application Production Support Analyst to ensure the stability and availability of ION and other internal credit-desk applications. This role supports traders, resolves production issues, proactively monitors systems, and coordinates with technical teams.

Location: NYC with a hybrid model (at least 3 days onsite per week). Visa sponsorship: Talan does not sponsor U.S. work permits or employment visas. All information is kept confidential according to EEO guidelines.

Qualifications

• Experience supporting fixed-income or credit trading applications.
• Knowledge of trading-desk operations, RFQ lifecycles, and post-trade processes.
• Experience with production monitoring, troubleshooting, and incident management.
• Proficiency in log analysis and log-scraping tools.
• Strong communication and stakeholder-management skills.
• Ability to work independently and collaboratively in a time-sensitive environment.

Responsabilités

• Monitor ION and other internal applications.
• Investigate and resolve production incidents.
• Communicate status updates and maintain incident documentation.
• Support traders through approved communication channels.
• Analyze logs and elevate complex issues.
• Coordinate with developers, business analysts, and regional teams.
• Support releases, changes, and start-of-day checks.
• Follow all security, compliance, and operational procedures.

Connaissances

Production monitoring

Incident management

Log analysis

Stakeholder management

Communication

Independent work

Collaboration

Outils

Log scraping tools

Description du poste

Talan is seeking an Application Production Support Analyst to ensure the stability and availability of ION and other internal credit-desk applications. This role supports traders, resolves production issues, proactively monitors systems, and coordinates with technical teams.

Location: NYC with a hybrid model (at least 3 days onsite per week). Visa sponsorship: Talan does not sponsor U.S. work permits or employment visas. All information is kept confidential according to EEO guidelines.