Credit Trading Production Support Analyst — Hybrid NYC

Talan; New York (NY); Híbrido; USD 105 000 - 135 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

401(k) with company matching

Paid vacation 15 days (+27 max)

Holidays, sick days, personal days

Health, dental, and vision insurance +

STD & LTD

Resumo da oferta

Talan Group in NYC seeks an experienced L1/L2 Production Support Specialist for Fixed Income trading applications. You will ensure platform stability, monitor systems, and resolve incidents affecting pricing, risk, and RFQ workflows across ION, JAG, and MarketAxess integrations.

You will collaborate with traders, developers, infrastructure, and vendors, using ServiceNow and JIRA to manage incidents, changes, and releases.

Qualificações

• 5+ years of application/production support in investment banking or capital markets.
• Strong knowledge of fixed income products, pricing, and RFQ lifecycle.
• Experience supporting trading/risk applications; exposure to ION MarketView, Bloomberg, MarketAxess preferred.
• Hands-on troubleshooting, log analysis, and incident management.
• Familiarity with FIX Protocol, Linux/Windows, and monitoring tools (Splunk, Dynatrace, Geneos).
• Knowledge of SQL, Python, ServiceNow, and JIRA; strong communication and stakeholder management.

Responsabilidades

• Provide L1/L2 production support for Fixed Income trading applications, ensuring platform stability and timely issue resolution.
• Monitor applications, perform troubleshooting, log analysis, and log scraping to identify and resolve production incidents.
• Support trading, pricing, risk, analytics, and booking workflows with a strong focus on the RFQ lifecycle.
• Manage Incident, Problem, and Change processes using ServiceNow and support releases and enhancements through JIRA.
• Collaborate closely with traders, developers, infrastructure teams, and vendors to resolve production issues and improve system reliability.
• Support platforms such as ION MarketView, Bloomberg, and MarketAxess while contributing to automation and operational efficiency initiatives.

Conhecimentos

Production support

Fixed Income knowledge

Troubleshooting

Stakeholder management

Communication

Ferramentas

JIRA

ServiceNow

Splunk

Dynatrace

Geneos

SQL

Python

Linux

Descrição da oferta de emprego

Talan Group in NYC seeks an experienced L1/L2 Production Support Specialist for Fixed Income trading applications. You will ensure platform stability, monitor systems, and resolve incidents affecting pricing, risk, and RFQ workflows across ION, JAG, and MarketAxess integrations.

You will collaborate with traders, developers, infrastructure, and vendors, using ServiceNow and JIRA to manage incidents, changes, and releases.