Production Support Engineer (Level 2/3) – Java/Spring

Tech in Motion; Atlanta (GA); On-site; USD 100,000 - 135,000; Part time

Job summary

Motion Recruitment is seeking an experienced Software Engineer for Production Support to join a healthcare technology and analytics organization. The role focuses on Level 2/3 production support, incident management, and client onboarding across Java/Spring applications.

The candidate will troubleshoot across application, database, and infrastructure environments, collaborate with engineering and operations, and participate in on-call rotations to ensure production reliability.

Qualifications

• Hands-on experience providing Level 2/Level 3 production support for enterprise applications.
• Strong troubleshooting across application, database, and infrastructure environments.
• Experience with Java and Spring Framework/Spring Boot, including REST controllers and configuration.
• JUnit for unit testing and Mockito for mocking.
• Familiarity with REST APIs, JDBC, JPA/Hibernate, JSON, and HTTP fundamentals.

Responsibilities

• Provide Level 2 and Level 3 production support for business-critical enterprise applications.
• Investigate, troubleshoot, and resolve complex production incidents across application, database, and infrastructure layers.
• Analyze application logs, monitoring alerts, and system diagnostics to identify root causes and minimize service disruptions.
• Collaborate with software engineering, database administration, and infrastructure teams to resolve escalated technical issues.
• Monitor application health, system performance, and operational alerts to proactively identify potential issues.
• Document incident resolutions, root cause analyses, troubleshooting procedures, and technical runbooks.
• Participate in an on-call rotation to support critical production incidents outside regular business hours.
• Support technical configuration and setup activities for new client implementations.
• Translate requirements into application configurations in partnership with operations and client services teams.
• Perform data validation, application testing, and quality checks to ensure production readiness.
• Troubleshoot configuration, integration, and data-related issues during client onboarding.
• Provide technical support during production deployments, client go-lives, and post-implementation stabilization.

Skills

Level 2/3 production support

Java

Spring Boot

SQL

REST APIs

JUnit

Mockito

Log analysis & debugging

Incident management

Communication skills

Tools

Docker

CI/CD pipelines

Monitoring tools

JDBC

Hibernate

Job description

Motion Recruitment is seeking an experienced Software Engineer for Production Support to join a healthcare technology and analytics organization. The role focuses on Level 2/3 production support, incident management, and client onboarding across Java/Spring applications.

The candidate will troubleshoot across application, database, and infrastructure environments, collaborate with engineering and operations, and participate in on-call rotations to ensure production reliability.