Senior Tech Support Specialist - AI-Driven Helpdesk

JPMorganChase; Columbus (OH); On-site; USD 60,000 - 90,000; Full time

Job summary

JPMorganChase in Columbus, OH seeks a Technology Support Sr Specialist to join the Employee Platforms team. You will provide first-line support for day-to-day technology issues, using AI-assisted tools to triage and document outcomes while maintaining strict data-security practices.

Candidate will work to ensure high customer satisfaction, coordinate resources, and contribute to continuous improvement in service delivery within a large financial services environment.

Qualifications

• 6+ months of experience in providing first-contact solutions and end user support to triage and resolve issues.
• Knowledge of enterprise-approved AI capabilities within IT support with data sensitivity awareness.
• Ability to validate AI-assisted troubleshooting suggestions before action and escalate when needed.

Responsibilities

• Provide first-line support for hardware, software, and technology issues with efficient problem solving.
• Use AI capabilities to speed up triage and document outcomes with accuracy and security in mind.
• Coordinate resources to deliver high-quality tech support to internal customers and capture results.
• Apply up-to-date hardware, software, and network knowledge to improve system functionality.

Skills

First-contact support

AI-assisted troubleshooting

Security/data handling

Live chat/incident management

Documentation & runbooks

Operational excellence

Job description

JPMorganChase in Columbus, OH seeks a Technology Support Sr Specialist to join the Employee Platforms team. You will provide first-line support for day-to-day technology issues, using AI-assisted tools to triage and document outcomes while maintaining strict data-security practices.

Candidate will work to ensure high customer satisfaction, coordinate resources, and contribute to continuous improvement in service delivery within a large financial services environment.