Production Support Engineer – AI-Driven Platform Health

OnePay; United States; On-site; USD 70,000 - 90,000; Full time

Job summary

OnePay is seeking a Production Support Engineer to enhance our platform by bridging the gap between Engineering and Customer Experience. You will investigate complex production issues, automate processes, and collaborate using SQL and APIs.

Ideal candidates have at least a year of engineering experience, proficiency in backend languages, and excellent communication skills. If you want to be part of a diverse team making an impactful financial platform, apply now.

Qualifications

• At least 1 year of engineering experience with proficiency in at least one backend language.
• Experience with SQL and REST APIs.
• Excellent written communication skills to collaborate with teams.

Responsibilities

• Use AI to identify and implement operational improvements.
• Investigate and resolve complex production issues.
• Interface with vendor systems using SQL and API calls.

Skills

Engineering experience

Proficiency in a backend language (Node.js, Typescript)

Experience with SQL and REST APIs

Excellent written communication skills

Knowledge of payment systems

Job description

OnePay is seeking a Production Support Engineer to enhance our platform by bridging the gap between Engineering and Customer Experience. You will investigate complex production issues, automate processes, and collaborate using SQL and APIs.

Ideal candidates have at least a year of engineering experience, proficiency in backend languages, and excellent communication skills. If you want to be part of a diverse team making an impactful financial platform, apply now.