Product Support Engineer

Cerebras; Springfield (VA); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Offers Equity

Job summary

One is looking for a Production Support Engineer to help bridge the gap between the Engineering and Customer Experience teams. In this remote role, you will utilize AI for operational improvements, investigate production issues affecting user experience, and support vendor systems through SQL and API calls.

The ideal candidate has at least 1 year of engineering experience, proficiency in backend languages like Node.js and Typescript, and excellent communication skills.

Qualifications

• At least 1 year of engineering experience with proficiency in at least one backend language.
• Experience with SQL and REST APIs.
• Excellent written communication skills for collaboration.

Responsibilities

• Use AI to identify operational improvements.
• Investigate complex production issues.
• Interface with vendor systems using SQL and API calls.

Skills

Proficiency in backend language (Node.js, Typescript)

Experience with SQL

Experience with REST APIs

Excellent written communication

Knowledge of payment systems

Tools

AWS

SQL

Job description

Location

United States (Remote)

Employment Type

Full time

Location Type

Remote

Department

Engineering

Compensation

• $60K – $100K • Offers Equity

Pay is generally based upon the level, complexity, responsibility, location and job duties / requirements of the specific position. We then source candidates with the requisite skills, expertise, education, training, and experience. If you are selected for an interview, please feel welcome to speak to a Talent Partner about our compensation philosophy and other available benefits.

The Role

As a Production Support Engineer at OnePay, your mandate will be to help bridge the gap between Engineering and our Customer Experience team. You’ll work closely with our Product and Engineering teams to properly understand complex integrated systems that cross between functional teams and third party Vendors. Our team is defined by our ability to diagnose any issue across our entire platform, so success in this role is just as dependent on critical thinking skills as it is on technical skills. You will:

• Use AI to identify and implement operational improvements and efficiencies to build the future of Production Support
• Investigate and resolve complex production issues that affects user experience
• Interface with critical vendor systems using a mix of SQL and API calls to research a customer complaints
• Commit fixes to our backend systems
• Act as an engineering consultant for our Operations team to automate manual processes

You Bring

• At least 1 year of engineering experience with proficiency in at least one backend language. We use Node.js and Typescript throughout our stack, so an interest in learning and coding in Typescript is ideal
• Experience with SQL and REST APIs
• Excellent written communication skills paired with the ability to use them to collaborate with both technical and non-technical teams
• Knowledge of payment systems (e.g. card processing, ACH), familiarity with AWS, and shell scripting experience with bash, zsh or similar is preferred

Equal Employment Opportunity

To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us at [e-mail].

Compensation Range: $60K - $100K