Production Support Engineer

Synechron; Charlotte (NC); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation

Global presence

Paid annual leave

Maternity & paternity leave

Comprehensive insurance

Retirement plans

Udemy for Business access

Learning & development

Job summary

Synechron in Charlotte, NC is seeking a Production Support Engineer to ensure high availability of web-based applications. The role involves data investigations, monitoring, incident handling, and proactive problem resolution, with a focus on automation and process improvement.

Candidates should have at least 6+ years of IT production support experience, strong communication, and hands-on expertise with Autosys, Oracle/SQL, Unix/Linux, Splunk and Dynatrace.

Qualifications

• 6+ years of IT Experience in Production support for web based applications.
• Experience with Autosys, Oracle/SQL, Unix/Linux, Scripting, Splunk, Dynatrace, Ansible Deployment, MuleSoft, cutover.
• Ability to analyze and identify root cause of issues and diagnose complex technical issues.
• Excellent verbal and written communication skills and ability to work with multiple stakeholders.
• Understanding of Incident, Problem and change management and automation to reduce manual work.

Responsibilities

• Understand and respond to user requests.
• Data investigations and application monitoring to assure system availability.
• Batch Monitoring and production incident handling.
• Incident, Problem and change management activities.
• Root cause analysis and corrective actions.
• Triage incidents and ensure restoration of services.
• Troubleshoot application performance issues and manage releases.
• Coordinate disaster recovery testing and execution.
• Report metrics and contribute to knowledge base.
• Propose process improvements and automation.

Skills

Incident management

Root cause analysis

Communication

Stakeholder collaboration

Automation

Tools

Autosys

Oracle/SQL

Unix/Linux

Scripting

Splunk

Dynatrace

Ansible

MuleSoft

cutover

Jira

ITSM Remedy

Job description

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 17000+, and has 58 offices in 22 countries within key global markets.

As a Production Support Engineer, the candidate will be responsible in Data investigations, application monitoring to assure system availability

Additional Information*

The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Charlotte, NC is $90k - $100k/year & benefits (see below).

The Role

Responsibilities:

• Understanding and responding to user requests
• Data investigations, application monitoring to assure system availability
• Batch Monitoring
• Production incident handling
• Incident, Problem Change request management
• Incident investigation, root cause analysis and corrective action
• Triage incidents, take complete ownership accountability to ensure restoral of service/issue/failure
• Trouble-shooting application performance issues
• Release process management.
• Disaster recovery test coordination, preparation, and execution
• Metric Reporting
• Contribute in building the knowledge base for the team
• Revisit the existing process need to provide inputs for improving the same.
• Flexible to support on weekends/holidays and on ad-hoc basis
• 24x7 support of production applications on a rotating basis, and participate in resolution of escalated incident calls
• Provide regular communication to all the stakeholders.
• Flexible to support on weekends/holidays/US shifts.
• Strive towards process improvement and automation.
• Application Lifecycle Management

Requirements:

• 6+ years of IT Experience in Production support for web based application developed in Linux/Unix, Oracle/ PL SQL, API, Hadoop and Informatica
• Knowledge of Autosys, Oracle/SQL, Unix/Linux, Scripting, Splunk, Dynatrace, Ansible Deployment, MuleSoft, cutover
• Ability to analyze and identify root cause of issues and have experience in diagnosing complex technical issues.
• Excellent verbal and written communication skills.
• Abilities to work effectively with multiple stakeholders
• Understanding of Incident, Problem and change management.
• Automation skills to reduce manual activities
• Proven team player who can work comfortably in a multicultural environment
• Proven ability to work independently, multi task and effectively work in a complex environment with a global team structure
• Excellent verbal and written communication skills; Strong influencer, facilitator, and collaborator.
• Detail oriented and organized
• Must be pro-active, enthusiastic, flexible, results driven with attention to detail
• Strong problem solving and critical thinking skills
• Motivation to achieve results and the ability to quickly integrate into teams
• Ability to work in an ambiguous environment and draw and defend results and conclusions
• Ability to work in a dynamic and team oriented environment
• Ability to balance a significant workload, prioritize and multi-task
• Experience with Splunk, Dynatrace, JIRA and ITSM Remedy

We offer:

• A highly competitive compensation and benefits package.
• A multinational organization with 58 offices in 22 countries and the possibility to work abroad.
• 10 days of paid annual leave (plus sick leave and national holidays).
• Maternity & paternity leave plans.
• A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region).
• Retirement savings plans.
• A higher education certification policy.
• Commuter benefits (varies by region).
• Extensive training opportunities, focused on skills, substantive knowledge, and personal development.
• On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
• Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms.
• A flat and approachable organization.
• A truly diverse, fun-loving, and global work culture.

S YNECHRON’S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.