Production Support Engineer

Tata Consultancy Services Limited; Cary (NC); On-site; USD 80,000 - 90,000; Full time

Job summary

Tata Consultancy Services Limited in Cary, NC, is seeking an Engineer to troubleshoot complex production issues and enhance monitoring across applications and platforms. You will lead incident and post-mortem activities, coordinate changes, and ensure high availability of critical data feeds.

The role requires Linux/Unix expertise, open-source tooling familiarity, and strong communication to work with global teams. This is a full-time on-site position in a Technology department.

Qualifications

• Strong understanding of Linux/Unix administration and network infrastructure.
• SQL querying and database troubleshooting.
• REST API monitoring and troubleshooting; JSON/XML payload analysis.
• GCP - OpenShift/Kubernetes administration; Microservices architecture support; Containerized application troubleshooting; Certificate and SSL management; Route and connectivity investigation.
• Experience handling major incidents, problem management, change management, and release support activities.
• Ability to analyze application, middleware, database, and infrastructure issues across multiple technology stacks.
• Monitoring & Observability - Geneos, Splunk, Grafana & New Relic, Scheduling Tools (Control-M). Splunk dashboard creation and analysis;
• Kafka topic monitoring and troubleshooting; Integration troubleshooting with authentication and access management services
• Excellent troubleshooting skills and an ability to think independently to ensure solutions are achieved.
• Excellent communication skills both verbal and written
• Ability to work in a team environment where solutions may come from multiple areas
• Curious approach to problem solving with a desire for quality and avoiding repeat incidents.

Responsibilities

• Troubleshoot and resolve complex production issues to improve Application & Platform stability, performance, and availability.
• Review and validate application and platform changes, ensuring risks are identified and appropriate controls and documentation are in place.
• Develop and enhance monitoring, alerting, and observability capabilities to maximize Application & Platform performance and uptime
• Lead incidents, problem, and post-mortem activities, driving root cause analysis and continuous improvement across support processes.
• Ensure critical data feeds and messaging services meet SLAs while maintaining high availability of business-critical functions
• Collaborate across global teams and support operational responsibilities, including escalation management, disaster recovery coordination, and delegated Service Manager activities

Skills

Linux

SQL

REST API

GCP

OpenShift

Kubernetes

Microservices

Monitoring

Observability

Kafka

Splunk

Grafana

New Relic

Control-M

Problem management

Incident handling

Communication

Education

Bachelor of Computer Science

Tools

Geneos

Splunk

Grafana

New Relic

Control-M

Job description

Job Description

Must Have Technical/Functional Skills

• Strong understanding of Linux/Unix administration and network infrastructure;
• SQL querying and database troubleshooting
• Support Mechanisms - REST API monitoring and troubleshooting; JSON/XML payload analysis
• GCP - OpenShift/Kubernetes administration; Microservices architecture support; Containerized application troubleshooting; Certificate and SSL management; Route and connectivity investigation
• Experience handling major incidents, problem management, change management, and release support activities.
• Ability to analyze application, middleware, database, and infrastructure issues across multiple technology stacks.
• Monitoring & Observability - Geneos, Splunk, Grafana & New Relic, Scheduling Tools (Control-M). Splunk dashboard creation and analysis;
• Kafka topic monitoring and troubleshooting; Integration troubleshooting with authentication and access management services
• Excellent troubleshooting skills and an ability to think independently to ensure solutions are achieved.
• Excellent communication skills both verbal and written
• Ability to work in a team environment where solutions may come from multiple areas
• Curious approach to problem solving with a desire for quality and avoiding repeat incidents.

Roles & Responsibilities

• Troubleshoot and resolve complex production issues to improve Application & Platform stability, performance, and availability.
• Review and validate application and platform changes, ensuring risks are identified and appropriate controls and documentation are in place.
• Develop and enhance monitoring, alerting, and observability capabilities to maximize Application & Platform performance and uptime
• Lead incidents, problem, and post-mortem activities, driving root cause analysis and continuous improvement across support processes.
• Ensure critical data feeds and messaging services meet SLAs while maintaining high availability of business-critical functions
• Collaborate across global teams and support operational responsibilities, including escalation management, disaster recovery coordination, and delegated Service Manager activities

Salary Range: $80,000 to $90,000 per year

Location

Cary, NC

Function

TECHNOLOGY

Role

Engineer

ID

437884

Skills

Linux

Salary Range

$80,000 - $90,000

Desired Candidate Profile

Qualifications

BACHELOR OF COMPUTER SCIENCE