Application Support Engineer

Tata Consultancy Services; Jacksonville (FL); On-site; USD 80,000 - 90,000; Full time

Job summary

Tata Consultancy Services Limited in Jacksonville, FL is seeking an Application Support Engineer to provide L2 production support for critical banking applications, using Oracle, UNIX/Linux, and GCP.

You will monitor performance with Grafana and Splunk, manage incidents per ITIL, and collaborate with DevOps for automation using Ansible, Terraform, Control-M and GitHub Actions.

Salary range $80,000 to $90,000 per year; Bachelor of Computer Science required; on-site in Jacksonville, FL.

Qualifications

• Bachelor degree in Computer Science or equivalent.
• Experience with production support and ITIL incident management.
• Familiarity with monitoring tools and basic DevOps/automation concepts.

Responsibilities

• Provide L2 support for critical investment banking applications.
• Handle incidents, service requests, and changes per ITIL.
• Monitor systems and assist with automation tasks.

Skills

Oracle

UNIX/Linux

GCP

Education

Bachelor of Computer Science

Tools

Grafana

Splunk

Geneos

Ansible

Control-M

Terraform

GitHub/GitHub Action

Job description

Job Description

Application Support Engineer

Must Have Technical/Functional Skills

• Database: Oracle
• Operating System experience: UNIX or Linux
• Cloud: GCP
• Tools- Grafana, Splunk, Geneos, Ansible, Control-M, Terraform, GitHub/GitHub Action

Roles & Responsibilities

• Production Support, PL-SQL, Unix, ITIL (Incident Management, Service Request, Problem Management, Change Management, Continual Service Improvement)
• Knowledge of any monitoring tools good to have, basics of Devops/automation good to have
• Associate is expected to provide L2 support for critical investment banking applications

Salary Range- $80,000-$90,000 a year

Location

Jacksonville, FL

Function

TECHNOLOGY

Role

Engineer

ID

435904

Skills

Unix

Salary Range

$80,000 - $90,000

Desired Candidate Profile

Qualifications

BACHELOR OF COMPUTER SCIENCE