Prod Support

Tata Consultancy Services; Cary (NC); On-site; USD 80,000 - 95,000; Full time

Job summary

Tata Consultancy Services in Cary, NC is seeking a Prod Support engineer to troubleshoot complex production issues and improve application and platform stability. The role requires strong Linux/Unix administration, Java J2EE, Camunda workflows, and solid experience with monitoring and incident management.

You will work with global teams to validate changes, develop observability capabilities, and ensure SLAs are met for critical data feeds and messaging services.

Qualifications

• Strong Linux/Unix administration and network infrastructure knowledge.
• Experience in Java/J2EE and Camunda workflows.
• SQL querying and database troubleshooting experience.
• Experience with REST API monitoring and payload analysis (JSON/XML).
• GCP with OpenShift/Kubernetes administration and microservices support.
• Containerized application troubleshooting; SSL/certificate management; route connectivity.
• Experience with monitoring/observability tools: Geneos, Splunk, Grafana, New Relic; scheduling with Control-M.
• Kafka topic monitoring and integration troubleshooting with auth services.
• Excellent troubleshooting and independent problem-solving abilities.
• Strong communication skills, verbal and written.

Responsibilities

• Troubleshoot and resolve production issues to improve stability and uptime.
• Review and validate application and platform changes with risk controls.
• Develop monitoring, alerting, and observability to maximize performance.
• Lead incidents, problem management, post-mortems, and root-cause analysis.
• Ensure data feeds and messaging meet SLAs with high availability.
• Collaborate with global teams and support escalation and disaster recovery coordination.

Skills

Linux administration

Network infrastructure

Java J2EE

Camunda workflows

SQL querying

REST API monitoring

Kubernetes administration

Microservices support

Container troubleshooting

Certificate and SSL management

Route connectivity investigation

Monitoring tools

Service incident management

Troubleshooting skills

Communication skills

Tools

OpenShift

Kubernetes

Splunk

Grafana

New Relic

Geneos

Control-M

REST APIs testing

Job description

Job Description

• Strong understanding of Linux/Unix administration and network infrastructure;

Prod Support

Must Have Technical/Functional Skills

• Strong understanding of Linux/Unix administration and network infrastructure;
• Experience in Java J2EE, Camunda workflows
• SQL querying and database troubleshooting
• Support Mechanisms – REST API monitoring and troubleshooting; JSON/XML payload analysis
• GCP – OpenShift/Kubernetes administration; Microservices architecture support; Containerized application troubleshooting; Certificate and SSL management; Route and connectivity investigation
• Monitoring & Observability – Geneos, Splunk, Grafana & New Relic, Scheduling Tools (Control-M). Splunk dashboard creation and analysis;
• Kafka topic monitoring and troubleshooting; Integration troubleshooting with authentication and access management services
• Excellent troubleshooting skills and an ability to think independently to ensure solutions are achieved.
• Excellent communication skills both verbal and written
• Ability to work in a team environment where solutions may come from multiple areas
• Curious approach to problem solving with a desire for quality and avoiding repeat incidents.

Roles & Responsibilities

• Troubleshoot and resolve complex production issues to improve Application & Platform stability, performance, and availability.
• Review and validate application and platform changes, ensuring risks are identified and appropriate controls and documentation are in place.
• Develop and enhance monitoring, alerting, and observability capabilities to maximize Application & Platform performance and uptime
• Lead incidents, problem, and post-mortem activities, driving root cause analysis and continuous improvement across support processes.
• Ensure critical data feeds and messaging services meet SLAs while maintaining high availability of business-critical functions
• Collaborate across global teams and support operational responsibilities, including escalation management, disaster recovery coordination, and delegated Service Manager activities

Salary Range- $80,000-$95,000 a year