Technology Support Engineer

Testing Site - JPMC; Chicago (IL); On-site; USD 90,000 - 130,000; Full time

Job summary

Testing Site - JPMC is seeking a Technology Support III to ensure operational stability, availability, and performance of production application flows in a high‑volume payments environment.

You will diagnose complex issues, coordinate with stakeholders, and drive continuous improvement while working in a 24/5 shift pattern and weekend on‑call rotation. Strong monitoring and automation mindset are essential for this role.

Qualifications

• 3+ years of experience troubleshooting, resolving, and maintaining IT services.
• U.S. Citizen or Lawful Permanent Resident having lived in the U.S. for the past 7 years.
• Experience with development toolsets to design, develop, test, deploy, maintain, and improve software.
• Kubernetes, Kafka, Linux, and Wintel deployment and operations.
• Continuous improvement mindset: automation, documentation, and SLA discipline.
• End-to-end monitoring: metrics, logs, traces (Prometheus, Grafana, ELK/Splunk, OpenTelemetry, AppDynamics/Dynatrace).
• Proactive troubleshooting: anomaly detection, canary releases, CAPA.
• Strong SQL (MS SQL, Oracle) and NoSQL (MongoDB) data analysis for RCA and tuning.

Responsibilities

• Work collaboratively in teams and develop meaningful relationships to achieve common goals
• Monitor using tools such as: Geneos,Splunk, Grafana, App Dynamics, and/or Dynatrace is a must
• Provide production support in high‑volume, high‑frequency payments environments
• Manage incident Management, command, situational analysis, escalation, and rapid mitigation
• Communicate clearly and concisely with stakeholders and senior management
• Plan ownership, retrospectives, and problem‑management cadences
• Working in shift environment of any 8‑hour period within a 24/5 (08:00–17:00, 15:00–00:00, 23:00–08:00).
• Participate in weekend rotation on-call as required
• Participate in planned events, retrospectives, and problem‑management sessions is expected.

Skills

Kubernetes

Kafka

Linux

Wintel

SQL

NoSQL

Monitoring

Tools

Prometheus

Grafana

ELK/Splunk

OpenTelemetry

AppDynamics/Dynatrace

Job description

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III team member in Commercial and Investment Bank, you will ensure the operational stability, availability, and performance of our production application flows. We seek a motivated, highly dedicated, and articulate Engineer to safeguard and optimize live production for high‑volume, high‑frequency money movement application suites. You will diagnose and resolve complex issues across multiple interfaces and upstream/downstream checkpoints, ensuring end‑to‑end reliability and client‑visible SLA adherence. The role demands clear communication under pressure, rigorous situational analysis, and disciplined execution that protects operational outcomes and reputational risk. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalation, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

• Work collaboratively in teams and develop meaningful relationships to achieve common goals
• Monitor using tools such as: Geneos,Splunk, Grafana, App Dynamics, and/or Dynatrace is a must
• Provide production support in high‑volume, high‑frequency payments environments
• Manage incident Management, command, situational analysis, escalation, and rapid mitigation
• Communicate clearly and concisely with stakeholders and senior management
• Plan ownership, retrospectives, and problem‑management cadences
• Working in shift environment of any 8‑hour period within a 24/5 (08:00–17:00, 15:00–00:00, 23:00–08:00).
• Participate in weekend rotation on-call as required
• Participate in planned events, retrospectives, and problem‑management sessions is expected.

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• U.S. Citizen or Legal Permanent Resident having lived in the U. S. continuously for the past 7 years
• Working knowledge of development toolset to design, develop, test, deploy, maintain, and improve software
• Kubernetes, Kafka, Linux, and Wintel deployment and operational skills
• Continuous improvement mindset: automation, documentation, and SLA discipline
• End-to-end monitoring: metrics, logs, traces (Prometheus, Grafana, ELK/Splunk, OpenTelemetry, AppDynamics/Dynatrace).
• Proactive troubleshooting: anomaly detection, synthetic checks, canary releases, health endpoints; root cause analysis with clear corrective/preventive actions (CAPA).
• Strong SQL (MS SQL, Oracle) and NoSQL (MongoDB); data analysis for RCA and tuning

Preferred qualifications, capabilities, and skills

• Experience with one or more general purpose programming languages and/or automation scripting
• Working understanding of public cloud