Production Support Associate

Deutsche Bank; Virginia; On-site; USD 102,000 - 130,000; Full time

Job summary

Deutsche Bank is seeking a Production Support Associate in Arlington, VA to provide L2 support for SOC applications. You will troubleshoot across Linux, Solaris, and AIX, analyze logs via Splunk dashboards, and use ITRS Geneos for monitoring. The role includes incident management, RCA, CAPA actions, and change control through deployment verification.

Salary range listed: $102,086 to $129,500 per year. Eligible for the Employee Referral Incentive Program.

Qualifications

• Bachelor's degree in Computer Engineering or a related field, or equivalent experience.
• Minimum two years of troubleshooting and debugging across Linux, Solaris and AIX.

Responsibilities

• Provide L2 production support for Security Operations Centers apps.
• Manage incident and service request workflows with ITIL controls.
• Perform RCA and implement CAPA to prevent recurrence.
• Coordinate change records, validation, rollback procedures and post-change checks.
• Run health checks post deployment and support disaster recovery testing.

Skills

Linux

Solaris

AIX

Splunk

ITRS Geneos

Incident management

Root cause analysis

Education

Bachelor's degree in Computer Engineering or related field

Tools

Splunk dashboards

ITRS Geneos

Job description

Job Description

Job Title

Job Title: Production Support Associate

Location

Location: Arlington, VA

Overview

DB USA Core Corporation seeks a Production Support Associate in Arlington, VA to provide L2 support for Security Operations Centers applications. Requires a Bachelor's degree in Computer Engineering, or a related field or equivalent and two (2) years of experience performing troubleshooting and debugging across Linux, Solaris, and AIX environments; analyzing system logs through Splunk dashboards to identify incidents, monitoring process states using ITRS Geneos, and leveraging alerting dashboards and inter-service dependency insights to execute runbook-driven mitigations and ensure platform stability; executing end-to-end application production operations incident and application service delivery service request workflows, including alert ingestion, event correlation, triage, root cause isolation, coordinated stakeholder communication, and controlled closure; performing root cause analysis (RCA), identifying systemic production issues by analyzing Unix/Linux server error and audit logs, and implementing corrective and preventive actions (CAPA) to eliminate recurrence and improve service reliability; supporting critical severity application production incidents through rapid impact assessment, cross-functional bridge coordination, and real-time status reporting; reviewing and initiating change records, conducting impact and conflict analysis, validating implementation and rollback procedures, and executing post-change deployment verification; performing systems health checks post production deployment in alignment with change management controls; planning and executing server upgrades and application patching activities to enhance system security and reliability; supporting Disaster Recovery (DR) testing to ensure continuity of service meets regulatory requirements and reduce downtime risks by validating failover and failback procedures, capturing audit evidence, and remediating gaps to ensure repeatable recovery processes; executing incident, service request, change, and problem records through lifecycle closure, ensuring comprehensive audit traceability, evidentiary documentation, and adherence to ITIL control frameworks; reviewing application and platform changes to validate completeness of required artifacts, including implementation plans, rollback procedures, impact assessments, and validation steps, to ensure risks are identified and mitigated prior to execution.

Salary range: $102,086.00 - $129,500.00/year. This position is eligible for Deutsche Bank's Employee Referral Incentive Program.

Deutsche Bank Benefits

We provide access to physical, emotional, and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home.

Culture

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

Equal Opportunity

We welcome applications from all people and promote a positive, fair and inclusive work environment.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

We welcome applications from all people and promote a positive, fair and inclusive work environment.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

We welcome applications from all people and promote a positive, fair and inclusive work environment.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.