Production Support Associate

Deutsche Bank AG; Arlington (VA); On-site; USD 102,000 - 130,000; Full time

Benefits offered by this job

Employee Referral Incentive Program

Job summary

DB USA Core Corporation in Arlington, VA seeks a Production Support Associate to provide L2 support for Security Operations Centers applications. Requires a Bachelor's degree in Computer Engineering or related field and two years' experience across Linux/Solaris/AIX, Splunk, and Geneos.

You will handle incidents, change requests, RCA/CAPA, and DR testing to ensure platform reliability. Responsibilities include monitoring, runbook-driven mitigations, stakeholder communication, and post-change

Qualifications

• Bachelor's degree in Computer Engineering or related field or equivalent.
• Two years of experience troubleshooting across Linux/Solaris/AIX environments.
• Experience analyzing system logs with Splunk and monitoring with Geneos.

Responsibilities

• Provide L2 production support for Security Operations Center applications.
• Execute incident, service request, and change workflows with runbook-driven mitigations.
• Perform RCA, CAPA actions, and cross-functional communication for rapid recovery.
• Review changes, validate rollback plans, and perform post-change validation.
• Support DR testing and ensure regulatory compliance with audit evidence.

Skills

Troubleshooting

Incident management

Unix/Linux knowledge

Log analysis

Cross-functional communication

Education

Bachelor's degree in Computer Engineering or related field

Tools

Splunk

ITRS Geneos

Change management

Audit & compliance

Job description

DB USA Core Corporation seeks a Production Support Associate in Arlington, VA to provide L2 support for Security Operations Centers applications. Requires a Bachelor’s degree in Computer Engineering, or a related field or equivalent and two (2) years of experience performing troubleshooting and debugging across Linux, Solaris, and AIX environments; analyzing system logs through Splunk dashboards to identify incidents, monitoring process states using ITRS Geneos, and leveraging alerting dashboards and inter-service dependency insights to execute runbook-driven mitigations and ensure platform stability; executing end-to-end application production operations incident and application service delivery service request workflows, including alert ingestion, event correlation, triage, root cause isolation, coordinated stakeholder communication, and controlled closure; performing root cause analysis (RCA), identifying systemic production issues by analyzing Unix/Linux server error and audit logs, and implementing corrective and preventive actions (CAPA) to eliminate recurrence and improve service reliability; supporting critical severity application production incidents through rapid impact assessment, cross-functional bridge coordination, and real-time status reporting; reviewing and initiating change records, conducting impact and conflict analysis, validating implementation and rollback procedures, and executing post-change deployment verification; performing systems health checks post production deployment in alignment with change management controls; planning and executing server upgrades and application patching activities to enhance system security and reliability; supporting Disaster Recovery (DR) testing to ensure continuity of service meets regulatory requirements and reduce downtime risks by validating failover and failback procedures, capturing audit evidence, and remediating gaps to ensure repeatable recovery processes; executing incident, service request, change, and problem records through lifecycle closure, ensuring comprehensive audit traceability, evidentiary documentation, and adherence to ITIL control frameworks; reviewing application and platform changes to validate completeness of required artifacts, including implementation plans, rollback procedures, impact assessments, and validation steps, to ensure risks are identified and mitigated prior to execution. Salary range: $102,086.00 - $129,500.00/year. This position is eligible for Deutsche Bank's Employee Referral Incentive Program.

At Deutsche Bank, we recognize that our benefit programs have a profound impact on our colleagues. That’s why we are focused on providing benefits and perks that enable our colleagues to live authentically and be their whole selves, at every stage of life. We provide access to physical, emotional, and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home.

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.