Technology Support Specialist - Associate

Deutsche Bank; New York (NY); Hybride; USD 85 000 - 130 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

Diversity & inclusion

Employee Resource Groups

Health benefits

Educational resources

Retirement plans

Volunteer days

Résumé du poste

Deutsche Bank seeks a Technology Support Specialist in New York to deliver hands-on technical support for the trading floor and maintain稳定 performance of critical trading technology. You will partner with Traders, Operations, and Technology teams to diagnose issues, improve workflows, and minimize disruption in a fast-paced financial markets environment.

You will support applications, hardware, and infrastructure enabling efficient trading operations, while proactively identifying risks and

Qualifications

• Proven experience providing technology support within financial services, preferably in a trading floor or financial markets environment.
• Working knowledge of trading systems and related technologies such as Bloomberg, FactSet, Eikon, or Tradeweb.
• Hands-on experience troubleshooting software, hardware, Windows, Office 365, and basic networking.
• Strong analytical and problem-solving skills with the ability to prioritize in a time-sensitive environment.
• Clear written and verbal communication; ability to explain technical concepts to diverse stakeholders.
• Proven ability to leverage AI tools to enhance productivity while applying responsible data usage.

Responsabilités

• Provide technical support for trading floor operations, diagnosing and resolving software, hardware, Windows, and network issues to minimize downtime.
• Support and maintain financial markets and productivity applications including Bloomberg, FactSet, Eikon, Tradeweb, and Office 365.
• Monitor trading systems and proactively identify, troubleshoot, and resolve potential issues before they affect operations.
• Collaborate with traders, Operations, and Technology teams to address incidents and improve support workflows.
• Maintain integrity, security, and reliability of the trading environment following controls and policies.
• Contribute to process improvement via documentation, scripting, automation, and new support technologies.

Description du poste

Job Title Technology Support Specialist

Corporate Title Associate

Location New York, NY

Overview

As a Technology Support Specialist, you will provide hands-on technical support for the trading floor and help maintain the stability, performance, and reliability of critical trading technology. You will partner with Traders, Operations, and Technology teams to diagnose issues, improve workflows, and minimize disruption in a fast-paced financial markets environment. Your work will support the applications, hardware, and infrastructure that enable efficient trading operations, while helping the team proactively identify risks and adopt new technologies.

What We Offer You

• A diverse and inclusive environment that embraces change, innovation, and collaboration
• A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days
• Employee Resource Groups support an inclusive workplace for everyone and promote community engagement
• Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits
• Educational resources, matching gift and volunteer programs

What You'll Do

• Provide technical support for trading floor operations, diagnosing and resolving software, hardware, Windows, and network-related issues to minimize downtime and maintain system performance
• Support and maintain financial markets and productivity applications, including Bloomberg, FactSet, Eikon, Tradeweb, and Microsoft Office 365
• Monitor trading systems and proactively identify, troubleshoot, and resolve potential issues before they affect business operations
• Partner with traders, Operations, and Technology teams to understand technical needs, address incidents, and improve support workflows
• Maintain the integrity, security, and reliability of the trading environment by following established technology controls, risk standards, and company policies
• Contribute to process improvement through documentation, scripting, automation, and the adoption of new support technologies and practices

Skills You'll Need

• Proven experience providing technology support within financial services, preferably in a trading floor or financial markets environment
• Working knowledge of trading systems, financial markets, and related technologies, including Bloomberg, FactSet, Eikon, or Tradeweb
• Hands-on experience troubleshooting software, hardware, Microsoft Windows, Microsoft Office 365, and basic networking issues
• Strong analytical and problem-solving skills, with the ability to prioritize and resolve technical issues in a time-sensitive environment
• Clear written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical stakeholders
• Proven ability to leverage AI tools to enhance productivity, optimize workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs

Skills That Will Help You Excel

• Experience using scripting or automation tools to streamline technology support activities
• Familiarity with Information Technology Infrastructure Library processes and service management principles
• Understanding of risk management, information security, and compliance requirements within a financial trading environment
• Proactive and detail-oriented approach, with the ability to anticipate issues and follow through to resolution
• Ability to work independently and collaboratively while adapting to changing technologies and business priorities

Expectations

It is the Bank's expectation that employees hired into this role will work in the New York office in accordance with the Bank's hybrid working model.

Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.

The salary range for this position in New York City is $85,000 to $129,500. Actual salaries may be based on a number of factors including, but not limited to, a candidate's skill set, experience, education, work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of remuneration.

Deutsche Bank Benefits

At Deutsche Bank, we recognize that our benefit programs have a profound impact on our colleagues. That's why we are focused on providing benefits and perks that enable our colleagues to live authentically and be their whole selves, at every stage of life. We provide access to physical, emotional, and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home.

The California Consumer Privacy Act outlines how companies can use personal information. If you are interested in receiving a copy of Deutsche Bank's California Privacy Notice please email [e-mail].

#LI-ONSITE

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law. Deutsche Bank's Equal Opportunity Policy Statement and the following notices: EEOC Know Your Rights; Employee Rights and Responsibilities under the Family and Medical Leave Act; and Employee Polygraph Protection Act.