Production Support Analyst II — Fintech (3rd Shift)

FIS; Chicago (IL); On-site; USD 62,000 - 105,000; Full time

Job summary

FIS in Chicago is seeking an Analyst II, Production Support to ensure stability and performance of critical applications. You will investigate production issues, perform root cause analysis, and collaborate with engineering, infrastructure, and business teams to restore service quickly.

The role requires monitoring, incident management, documentation, and participation in change, release, and deployment activities while maintaining security and regulatory compliance.

Qualifications

• Experience supporting business-critical applications, systems, or technology platforms.
• Strong troubleshooting and problem-solving skills across software, application, or infrastructure environments.
• Ability to analyze system behavior, logs, alerts, and operational data.
• Bachelor’s degree in information technology, computer science, engineering, or a skills-based equivalent.

Responsibilities

• Monitor application and system performance to identify and address production issues
• Investigate incidents, troubleshoot technical problems, and coordinate timely resolution efforts
• Analyze application logs, system alerts, and operational data to determine root causes
• Partner with engineering, infrastructure, and business teams to resolve complex production challenges
• Execute operational procedures, maintenance activities, and production support tasks
• Document incidents, resolutions, and support processes to improve knowledge sharing
• Support change, release, and deployment activities while minimizing operational risk
• Identify recurring issues and recommend process, automation, or system improvements
• Track service metrics and contribute to continuous improvement initiatives
• Ensure compliance with operational, security, and regulatory requirements

Skills

Incidents management

Troubleshooting

Production support

System analysis

Communication skills

Documentation

Education

Bachelor’s degree

Job description

FIS in Chicago is seeking an Analyst II, Production Support to ensure stability and performance of critical applications. You will investigate production issues, perform root cause analysis, and collaborate with engineering, infrastructure, and business teams to restore service quickly.

The role requires monitoring, incident management, documentation, and participation in change, release, and deployment activities while maintaining security and regulatory compliance.