Production Supervisor (Medical Billing)

DaMar Staffing; Cleveland (OH); Hybrid; USD 80,000 - 100,000; Full time

Job summary

DaMar Staffing in Cleveland, OH is seeking an experienced department supervisor to coordinate activities, supervise staff, and guide professional development. The role requires overseeing onboarding, performance reviews, and process improvements in a collaborative, fast-paced environment.

The position begins with in-office training for the first 3 months in our Milan, or Middleburg Heights, Ohio offices, then transitions to a hybrid model with 3 days in office and 2 days remote weekly.

Qualifications

• Four-year degree or similar level of experience.
• 2–4 years of experience working and managing staff in a business environment.
• Experience in working with software and systems.
• Ability to work effectively with diverse groups of people.
• Proven ability to attract, develop, coach, and retain high-performance team members.
• Ability to set priorities and clearly communicate initiatives to staff.
• Demonstrated integrity, positive attitude, and goal-oriented initiative.
• Proficient in using Microsoft Excel, Word, and related software.
• Ability to maintain confidentiality.

Responsibilities

• Coordinate and supervise department work assignments and staffing levels.
• Monitor work lists to verify completion within required TAT, adjusting staffing as needed.
• Lead staff meetings and coordinate activities across onshore and offshore teams.
• Participate in client meetings regarding process flows and billing issues.
• Conduct monthly quality audits to ensure SOP adherence and target achievement.
• Measure productivity and conduct performance reviews for staff.
• Review timesheets and monitor overtime.
• Assist in planning and organizing tasks to meet strategic goals.
• Represent the department in the manager's absence.
• Other duties as assigned.

Skills

Staff supervision

Collaboration

Communication

Confidentiality

Integrity

Prioritization

Microsoft Excel

Microsoft Word

Education

Four-year degree or equivalent experience

Tools

Microsoft Excel

Microsoft Word

Job description

Job Position

This position is in office 5 days a week for the first 3 months (training period) in our Milan, or Middleburg Heights, Ohio offices. Then reverts to hybrid model of 3 days in office and 2 days working remote each week.

Purpose: Coordinate department activities and special projects. Supervise staff in accordance with company policies and procedures. Provide guidance and encourage development of staff members. Perform annual performance reviews for staff.

Responsibilities:

• Coordinate and supervise department work assignments and staffing levels.
• Monitor work lists to verify work is being completed within required TAT (Turn Around Time). Move staff as needed to ensure the work is covered.
• Conduct scheduled staff meetings and other activities. This would include both onshore and offshore team members.
• Participate in client meetings, as needed, for discussion on process flows and billing issues.
• Conduct monthly quality audits on domestic and offshore staff to ensure all team members are following the client SOPs and meeting quality targets.
• Measure productivity for every staff member against established targets.
• Supervise staff in company policies and processes by coaching, counseling, disciplining employees, and appraising job contributions.
• Review employee timesheets and monitor overtime.
• Contact insurance companies to resolve unusual or difficult claim issues.
• Recommend and coordinate process improvement initiatives based on results of process analysis.
• Ensure staff members are kept up to date on policy changes and procedure updates related to the company and the client billing policies. Communicate SOP (Standard Operating Procedure) updates to the management team.
• Develop staff in resolving complex billing issues and other questions.
• Conduct employee performance reviews for the staff.
• Accomplish billing team departmental objectives by meeting expectations/goals.
• Monitor and serve on committees and teams as department representative.
• Assist department manager(s) in planning and organizing tasks and resources in a manner which results in achievement of strategic goals and objectives.
• This position is either remote or hybrid at management discretion. Occasional in-person meetings will be required.
• Represent the department in the absence of the Manager.
• Other duties as assigned.

Qualifications:

• Four-year degree or similar level of experience
• 2-4 years of experience working and managing staff in a business environment
• Experience in working with software and systems
• Ability to work effectively in collaboration with diverse groups of people
• Positive experience in attracting, developing, coaching, and retaining high performance team members
• Ability to establish priorities and effectively communicate initiatives and objectives to staff
• Demonstrated strong integrity, positive attitude, and goal-oriented initiative
• Proficient in using Microsoft Excel, Word, and other related software
• Ability to maintain confidentiality

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.