Production, Supervisor

Quadax, Inc.; Middleburg Heights (OH); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Hybrid work schedule

Training program (in-office)

Job summary

Quadax, Inc. in Ohio is seeking a supervisor to coordinate department activities and oversee staff. The role starts with a 3-month in-office training period at either Milan or Middleburg Heights, OH, then shifts to a hybrid schedule (3 days in-office, 2 remote) each week.

You will supervise teams, conduct reviews, and drive process improvements across client billing operations. Requirements include a four-year degree or equivalent, 2–4 years of staff management experience, and strong Excel/Word

Qualifications

• Bachelor’s degree or equivalent experience.
• 2–4 years of staff management in a business environment.
• Experience working with software and systems.
• Ability to collaborate with diverse groups of people.
• Proven coaching and retention of high-performance teams.
• Strong communication of initiatives and objectives to staff.
• Proficient with Microsoft Excel and Word.
• Ability to maintain confidentiality.

Responsibilities

• Coordinate and supervise department work assignments and staffing.
• Monitor work lists to meet Turn Around Time; adjust staffing as needed.
• Conduct staff meetings including onshore and offshore members.
• Participate in client meetings to discuss processes and billing issues.
• Conduct monthly quality audits for staff to meet SOPs and targets.
• Measure productivity against established targets.
• Supervise staff according to policies and provide coaching.
• Review timesheets and monitor overtime.
• Develop staff in resolving complex billing issues.
• Conduct annual performance reviews for staff.
• Assist department managers in planning tasks and resources.
• This position is remote or hybrid at management discretion; occasional in-person meetings.
• Represent the department in the Manager’s absence.

Skills

Staff management

Team leadership

Process improvement

Analytical thinking

Education

Four-year degree or equivalent

Tools

Microsoft Excel

Microsoft Word

Job description

This position is in office 5 days a week for the first 3 months (training period) in our Milan, or Middleburg Heights, Ohio offices. Then reverts to hybrid model of 3 days in office and 2 days working remote each week.

Purpose:

Coordinate department activities and special projects. Supervise staff in accordance with company policies and procedures. Provide guidance and encourage development of staff members. Perform annual performance reviews for staff.

Responsibilities

• Coordinate and supervise department work assignments and staffing levels.
• Monitor work lists to verify work is being completed within required TAT (Turn Around Time). Move staff as needed to ensure the work is covered.
• Conduct scheduled staff meetings and other activities. This would include both onshore and offshore team members.
• Participate in client meetings, as needed, for discussion on process flows and billing issues.
• Conduct monthly quality audits on domestic and offshore staff to ensure all team members are following the client SOPs and meeting quality targets.
• Measure productivity for every staff member against established targets.
• Supervise staff in company policies and processes by coaching, counseling, disciplining employees, and appraising job contributions.
• Review employee timesheets and monitor overtime.
• Contact insurance companies to resolve unusual or difficult claim issues.
• Recommend and coordinate process improvement initiatives based on results of process analysis.
• Ensure staff members are kept up to date on policy changes and procedure updates related to the company and the client billing policies. Communicate SOP (Standard Operating Procedure) updates to the management team.
• Develop staff in resolving complex billing issues and other questions.
• Conduct employee performance reviews for the staff.
• Accomplish billing team departmental objectives by meeting expectations/goals.
• Monitor and serve on committees and teams as department representative.
• Assist department manager(s) in planning and organizing tasks and resources in a manner which results in achievement of strategic goals and objectives.
• This position is either remote or hybrid at management discretion. Occasional in-person meetings will be required.
• Represent the department in the absence of the Manager.
• Other duties as assigned.

Qualifications

• Four-year degree or similar level of experience
• 2-4 years of experience working and managing staff in a business environment
• Experience in working with software and systems
• Ability to work effectively in collaboration with diverse groups of people
• Positive experience in attracting, developing, coaching, and retaining high performance team members
• Ability to establish priorities and effectively communicate initiatives and objectives to staff
• Demonstrated strong integrity, positive attitude, and goal-oriented initiative
• Proficient in using Microsoft Excel, Word, and other related software
• Ability to maintain confidentiality