Receipts Supervisor

Quadax, Inc.; Middleburg Heights (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

Quadax, Inc. is seeking a detail‑oriented Accounts Receivable Supervisor in Middleburg Heights, OH. The role oversees month‑end close for assigned clients, ensures timely reconciliations, and guides AR staff across onshore and offshore teams.

You will implement SOPs, monitor audits, and drive process improvements in a collaborative, multinational environment. The position starts with an in‑office training period five days a week for three months, then transitions to a hybrid model (3 days in

Qualifications

• Two years of college or equivalent work experience required.
• Strong communication, analytical, and time management skills essential.
• Intermediate Excel experience with pivot tables.
• Ability to establish priorities, proceed with objectives, and work independently.
• Ability to handle stress in a fast paced environments with multiple priorities and deadlines.

Responsibilities

• Oversee month-end closing procedures for a select group of clients: meet month-end deadlines, reconcile monthly receipts to bank records, and manage all other client designated expectations.
• Responsible for quality and quantity of work done by accounts receivable specialists, both onshore and offshore; review audits, turnaround times, and production reports; develop actions with measurable results; communicate results to team and report on required actions.
• Point of contact for internal audit team; manage global calibration meeting schedule; attend meetings and communicate results with global and domestic audit leads.
• Ensure that all team members are adequately trained; develop and implement SOPs and instructional aids when needed.
• Develop and maintain project plans and trackers; provide status updates to stakeholders; proactive communication and follow-up required.
• Analyze process flows to streamline procedures to improve efficiency of department; recommend automation opportunities.
• Build positive rapport with global and domestic teams; lead effort to keep teams motivated and aware of cultural differences.
• Work with global and domestic teams to provide information through email, tele-conferences, and go-to-meetings; answer questions promptly and follow up on actions.
• Coordinate with management to ensure success of global teams; act as point person on administrative items such as portal access and reporting.
• Maintain continuity of work operations by documenting needed actions and communicating to management; identify irregularities; determine ongoing needs.
• Communicate client process changes from Client Service to team; ensure changes are documented and understood by team members.
• Supervise staff in accordance with company policies and procedures; conduct interviews, hire new staff, and provide training; coach staff on performance.

Skills

Effective communication

Analytical thinking

Time management

Excel pivot tables

Prioritization

Stress management

Judgement decisions

Multitasking

Team leadership

Coaching / performance management

Education

Two years of college or equivalent work experience

Tools

Excel

Job description

This position is in office 5 days a week for the first 3 months (training period) in Middleburg Heights, Ohio. Then reverts to hybrid model of 3 days in office and 2 days working remote each week.

Key Responsibilities:

• Oversee performance of month-end closing procedures for a select group of clients: Meet month-end closing deadlines, reconcile monthly receipts to bank records, and manage all other client designated expectations.
• Responsible for quality and quantity of work done by accounts receivable specialists, both onshore and offshore. Review audits, turnaround times, and production reports - develop action plans with measurable results. Communicate results to team members and report on actions needed to help teams improve.
• Point of contact for internal audit team. Manage global calibration meeting schedule, attend calibration meetings, and communicate results with both global and domestic audit leads.
• Ensure that all team members are adequately trained. Develop and implement SOPs and instructional aids when needed.
• Develop and maintain project plans and trackers for tasks. Provide status updates to all stakeholders. Pro-active communication and follow-up are required competencies.
• Analyze process flows to streamline procedures to improve efficiency of department, recommend automation opportunities.
• Build positive rapport with global and domestic teams. Build your knowledge base on different cultures. Lead the effort to keep teams motivated.
• Works directly with both global and domestic team members to provide information through email, tele-conferences, and go-to-meetings. Answers questions promptly, follows-up on open action items as needed.
• Works with global and domestic management to ensure success of the global teams. Point person on administrative items such as portal access and reporting.
• Maintains continuity of work operations by documenting and communicating needed actions to management; discovering irregularities; determining continuing needs.
• Communicates client process changes as they are provided by the Client Service team to your respective team members. Ensure that process changes are documented, received and understood by the team members.
• Supervise staff in accordance with company policies and procedures
• Conduct interviews, hire new staff, and provide employee training.
• Coach staff to improve performance, including preparing Coaching Performance Plans
• Establish employee goals and conduct periodic employee performance reviews
• Maintain staff scheduling to include work assignments/rotations, employee training, employee vacations, employee breaks, overtime assignment and back-up for absent employees.
• Schedule and conduct department meetings to review client issues and initiatives, departmental quality, and productivity metrics and other departmental topics.
• Oversee projects specific to the department or division.
• Other duties as assigned

Education/Experience:

• Two years of college or equivalent work experience
• Professional with excellent communication, analytical, and time management skills
• Intermediate level Excel experience (including creation of pivot tables )
• Ability to establish priorities, proceed with objectives, and work independently
• Ability to handle stress in a fast paced environments with multiple priorities and deadlines while adapting to a changing atmosphere.
• Ability to make judgement decisions, grasp new ideas, and communicate with various employees and clients at all levels.
• Ability to multitask and work in a fast paced environment
• Effective communication skills and a positive attitude

Preferred Education/Experience:

• Accounts receivable background
• Previous experience with payment posting at a revenue cycle management company
• Team performance management
• Working knowledge of healthcare billing and reimbursement, government payer and managed care industry

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.