Production Specialist

Remote Jobs; United States; Remote; USD 62,000 - 72,000; Full time

Job summary

A dynamic and flexible production environment awaits a Production Specialist at a leading remote creative branding agency. This role focuses on optimizing the fulfillment process, ensuring timely communication with vendors, and providing exceptional support to clients. With comprehensive benefits and a strong team culture, this opportunity caters to experienced professionals who thrive in a remote work setting.

Benefits

Comprehensive medical, dental, and vision benefits

401(k) match of up to 4%

Flexible Paid Time Off (PTO)

Generous Parental Leave

Monthly fitness stipend

Top-of-the-line equipment

5 Year's Service Trip

Volunteer Paid Time Off (VTO)

Summer Fridays

Qualifications

• 1+ years of professional work experience required.
• 1+ year of promotional item procurement or logistics experience preferred.
• Ability to work in a remote environment with strong internet access.

Responsibilities

• Manage the production process and communicate updates to clients.
• Assist with shipping labels and navigate shipping issues.
• Update and maintain the Production Report on Commonsku.

Skills

Attention to Detail

Communication

Problem Solving

Organization

Technical Proficiency

Job description

Job Description

Job Title: Production Specialist

Reports to: Director, Production

Function: Operations
Location: Remote US

Job Type: Full time, exempt

Hiring Range: $62,500.00 - $72,000.00 USD

About the company:

Whitestone is a fully remote, global creative branding agency specializing in trend-forward, sustainable merchandise. Our team of branded merchandise professionals partners with enterprise-level companies to design and brand merchandise at scale, while managing complex seasonal and long-term e-commerce stores, fulfillment and kitting projects, uniform and award programs, and large-volume retail initiatives.

We collaborate with household-name brands and have built a reputation over the past 10 years for exceptional customer service, creativity, and a human approach to business. Whitestone is proud to be a member of 1% for the Planet and was named Counselor Magazine's #1 Best Place to Work in our industry for companies with 26-100 employees.

Job Summary: The Production Specialist will provide support, with minimal guidance, to supplier management and help ensure orders are fulfilled accurately and on time. The individual will be responsible to provide support with managing orders through to delivery. The primary function is to ensure the business is running smoothly behind the scenes and that all our orders in production with our supplier partners are being fulfilled and produced as per the purchase orders and client requests. The individual will be responsible for helping communicate with the customers by providing them production proofs, order updates, tracking numbers and navigating through potential set-backs that happen after orders are in production.

Core Competencies:

• Attention to Detail - Demonstrates a high level of accuracy and thoroughness in all work.
• Communication and Collaboration - Effectively conveys information in a clear, concise, and professional manner, both verbally and in writing.
• Problem Solving and Initiative - Identifies issues proactively and applies sound judgment to develop and implement effective solutions.
• Organization and Time Management - Efficiently plans, prioritizes, and coordinates tasks to meet deadlines and manage competing demands.
• Technical Proficiency and Systems Navigation - Exhibits competence in utilizing relevant software, tools, and platforms to perform job functions.

Essential Responsibilities:

• Managing the production process alongside our vendors and communicating updates in a timely manner to our client's
• Working hand in hand with our fulfillment center(s) to get one-off requests shipped out for our client's
• Import batch orders, export tracking reports, check inventory counts, and maintain log-in info for our fulfillment and kitting jobs
• Send proofs to our client's for approval if/when needed
• Navigate and help resolve art issues with our vendors, utilizing the art team if/when needed
• Follow up with suppliers for tracking information
• Sending tracking to customers
• Navigating any shipping related issues such as address corrections, customs forms, returns, etc.
• Communicating with clients regarding shipping issues, tracking updates, delivery confirmations, etc.
• Assist with shipping labels, shipping estimates, scheduling freight pick-ups, courier pick-ups, etc.
• Daily Deliveries - utilizing the Production Report to inform the team of all orders that delivered the day prior
• Managing & updating the Production Report on Commonsku on a daily basis
• Help resolve error orders and client issues with the assistance of the Sales Team
• Assist with blank apparel discrepancies - communicate with the supplier and the decorator to get issues resolved
• Update and maintain supplier changes internally - contact info, email addresses, warehouse locations, etc.
• Schedule Production Meetings with each Account Manager once a week to review orders & discuss pain points/error orders

Minimum Qualifications:

• 1+ years of professional work experience required
• 1+ year of promotional item procurement or logistics experience preferred, but not required
• Ability to work in a remote environment with strong, reliable internet access

What's in it for me?

• The flexibility to work 100% remotely from wherever you thrive best.
• Comprehensive medical, dental, and vision benefits to support your well-being.
• A robust 401(k) match of up to 4% to help you plan for your future.
• Seasonal Office Closures to enjoy well-deserved downtime.
• Flexible Paid Time Off (PTO) to help you recharge and prioritize work-life balance.
• Generous Parental Leave to support you and your growing family.
• Opportunities to connect with colleagues through company retreats and events.
• A fun and progressive workplace with a collaborative and inclusive culture.
• Competitive salary with performance-based bonus opportunities.
• Monthly fitness stipend to encourage health and wellness.
• Top-of-the-line equipment, including a Mac desktop or laptop , plus a Home Office Stipend to create your ideal workspace.
• Celebrate your dedication with a 5 Year's Service Trip to recognize your milestone contributions.
• Volunteer Paid Time Off (VTO) to support causes you're passionate about.
• Summer Fridays to kickstart your weekends early.

Variable Compensation: In addition to a base salary, this role is eligible to participate in the respective variable compensation plan associated with the role.

Equal Employment Opportunity (EEO): Whitestone Works, LLC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

For Colorado Residents: We anticipate the application window for this job closing by Monday, June 30th 2025

Company's website: whitestonebranding.com