Customer Solutions Specialist- Manufacturing

Resonetics; Dayton (OH); Remote; USD 54,000 - 67,000; Full time

Job summary

Une entreprise innovante dans la fabrication de dispositifs médicaux recherche un Customer Solutions Specialist. Vous serez responsable de la gestion des interactions avec les clients, de l'assistance par e-mail et de la prise en charge des commandes, tout en collaborant avec les équipes internes pour fournir des solutions complètes.

Qualifications

• Expérience dans le service client, préférence pour un environnement B2B.
• Capacité à apprendre rapidement de nouvelles technologies.
• Compétences exceptionnelles en communication, tant écrite que verbale.

Responsibilities

• Gérer les interactions avec les clients de manière professionnelle.
• Travailler avec Salesforce CRM pour répondre aux demandes des clients.
• Assurer une gestion précise des données.

Skills

Communication

Attention to Detail

Customer Service

Teamwork

Education

BA/BS degree

Tools

Salesforce

Job description

Overview

Resonetics is a global leader in advanced engineering, prototyping, product development, and micro manufacturing, driving innovation in the medical device industry. With rapid expansion across all our locations, we continue to push the boundaries of technology while fostering a dynamic, employee-centered culture. Our commitment to excellence and continuous improvement makes Resonetics an exciting place for professionals passionate about shaping the future of micro-manufacturing and being part of something bigger.

We are looking for a strong Customer Solutions Specialist who can provide support to our customers utilizing our Salesforce system by responding to customer emails and occasionally handling phone calls. Assist customers with quotes, process orders, and address any customer needs promptly and efficiently.

Join Resonetics and be part of a team that’s redefining medical device manufacturing. If you’re passionate about innovation and thrive in a fast-paced environment, we’d love to hear from you.

Responsibilities

• Manage customer interactions professionally, supporting customers in getting a fast and complete resolution to their need.
• Work seamlessly inside of one or more technology platforms, including Salesforce CRM.
• Respond to customer emails and handle phone calls to facilitate quotes, order placement, and address customer inquiries.
• Ensure detailed and accurate data entry and management.
• Collaborate effectively with internal teams to provide comprehensive customer solutions.
• Adapt to a fast-paced environment and prioritize tasks efficiently.

Required Qualifications

• Proven experience in customer service, preferably in a B2B business.
• Experience supporting for customers in the Manufacturing Industry.
• Ability to learn new technologies quickly.
• Exceptional communication skills, both written and verbal.
• Strong attention to detail and ability to handle complex customer requirements.
• Comfortable working in a fast-paced and evolving environment.
• Team player with a collaborative mindset.
• Ability to work remotely with a disciplined and proactive approach.
• Be available to commute to one of our specified locations up to once a week for team meetings, training, or as required by the role.

Preferred Qualifications

• BA/BS degree.
• Experience working with SalesForce.com.

Physical Demands

• Be available to commute to one of our specified locations up to once a week for team meetings, training, or as required by the role.

Compensation

The compensation for this role is competitive and will be based on experience and qualifications. The anticipated range is $54,000.00 to $67,000.00.

Resonetics will not offer sponsorship or take over sponsorship of an employment visa for this position at this time.