Production Specialist

Stronghouse Ops; Houston (TX); On-site; USD 52,000 - 78,000; Full time

Job summary

Stronghouse Ops is seeking a Production Specialist in Houston, TX to ensure a smooth remodeling journey for homeowners. You will act as the main contact between sales and production, coordinating schedules, managing logistics, and addressing homeowner concerns from onboarding through completion.

Ideal candidates have 5+ years in exterior home services, strong organizational and communication skills, and the ability to manage a diverse crew and contracts with professionalism under pressure.

Qualifications

• Excellent written and verbal communication skills.
• 5+ years of experience in exterior home services (roofing, siding, windows, or similar).
• Strong organizational and time management abilities.
• High attention to detail and accurate data entry habits.
• Confidence interpreting contract information to identify scheduling needs.
• Calm, professional demeanor in time-sensitive or high-pressure situations.
• Creative problem-solving and conflict resolution capabilities.
• Proficient with Microsoft Office and web-based platforms.

Responsibilities

• Schedule siding, roofing, decking, gutters, and window installations based on contract review and production needs.
• Communicate timelines and expectations clearly to homeowners.
• Apply, track and confirm required permits; schedule final inspections as needed.
• Coordinate logistics for materials, dumpsters, and portable toilets.
• Maintain detailed project notes in company systems.
• Collaborate with Field Managers to track progress and resolve scheduling conflicts.

Skills

Communication

Organization

Time management

Data entry

Contract interpretation

Calm under pressure

Problem solving

MS Office

Tools

Microsoft Office

Job description

Strong on the Inside & Out. We know nothing's more valuable than what takes place on the inside of a home, the family moments that strengthen bonds. The lived experiences that shape communities. We believe our customers’ attention should be on nurturing and enjoying their interests and their families, not on roofs, siding, or windows. Our job is to make sure that it never changes. The Production Specialist ensures a smooth and positive experience for homeowners
throughout their remodeling journey. Serving as the main point of contact, this role bridges communication between sales representative and the production team, coordinating schedule, managing logistics and addressing concerns from project onboarding through completion.

Role Description and Expectations

Project Scheduling & Coordination

• Schedule siding, roofing, decking, gutters, and window installations based on contractreview and production needs
• Communicate timelines and expectations clearly to homeowners
• Apply, track and confirm required permits. Schedule final inspections as needed
• Coordinate logistics for materials, dumpsters, and portable toilets
• Maintain detailed project notes in company systems
• Collaborate with Field Managers to track progress, flag issues, and resolve scheduling conflicts

Customer Experience & Communication

• Identify job needs and order appropriately, make judgment calls based on project andbusiness needs
• Collaborate and problem solve with partners on the most effective solutions for jobs
• Ability to outsource and manage a 10-99 crew, use autonomy on what crews to use for jobbased on geography, complexity of the project and customer
• Set up site safety procedures to remain OSHA compliant
• Serve as the sales representative primary contact, providing updates via phone, emailand text
• Address concerns promptly and escalat issues when necessary
• Follow up post installation to confirm satisfaction before billing
• Step in to assist other production roles as needed during absences.

Qualifications

• Excellent written and verbal communication skills
• 5+ years of experience in exterior home services (roofing, siding, windows, or similar)
• Strong organizational and time management abilities
• High attention to detail and accurate data entry habits
• Confidence interpreting contract information to identify scheduling needs
• Calm, professional demeanor in time-sensitive or high-pressure situations
• Creative problem-solving and conflict resolution capabilities
• Proficient with Microsoft Office and web-based platforms

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Stronghouse Ops’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.