Change Order Specialist

Stronghouse; Houston (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Stronghouse is seeking a Change Order Specialist to develop accurate scopes and estimates for insurance, retail, and commercial projects. The role requires meticulous attention to detail, strong writing skills, and the ability to coordinate with internal teams, public adjusters, and insurance carriers to secure approvals.

Typical duties include drafting scopes, building financial worksheets, maintaining CRM notes, and ensuring timely payment while staying current with building codes and

Qualifications

• 1-2 years experience in estimating, insurance supplementation, or construction-related roles.
• Proficiency with industry-standard software for scope writing and estimating.
• Ability to manage deadlines and prioritize competing assignments.
• Familiarity with CRM systems and customer portal platforms.
• Knowledge of insurance processes and terminology.
• Strong attention to detail and accuracy.
• Effective communicator and collaborator.
• Self-starter who thrives in a fast-paced, process-driven environment.
• Professional and dependable with a solution-focused mindset.

Responsibilities

• Use industry software and resources to develop comprehensive scopes of work tailored to intended audiences.
• Write accurate estimates for Insurance, Retail, and Commercial projects as needed.
• Investigate and gather supporting documentation and data to ensure scope accuracy.
• Act as a liaison between the sales team, insurance carriers, and retail customers to secure agreed-upon scopes.
• Coordinate with Public Adjusters (PAs) representing Stronghouse or the customer to reach scope approvals.
• Submit estimate within 24–32 hours of receipt (no later than 72 hours, excluding weekends).
• Maintain up-to-date notes, documentation, and job statuses in CRM and customer portals.
• Create detailed financial worksheets and accurate invoices for internal and external use.
• Follow up with insurance carriers and retail clients to ensure timely and complete payment.
• Stay current with applicable building codes and industry regulations to ensure compliant scope development.
• Represent Stronghouse with professionalism, honesty, and integrity.
• Use company-provided software and tools exclusively for Stronghouse-related work.
• Adapt to evolving responsibilities in alignment with business or departmental needs

Skills

Estimating

Deadline management

CRM systems

Communication

Tools

Estimating software

CRM software

Job description

Strong on the Inside & Out. We know nothing's more valuable than what takes place on the inside of a home, the family moments that strengthen bonds. The lived experiences that shape communities. We believe our customers’ attention should be on nurturing and enjoying their interests and their families, not on roofs, siding, or windows. Our job is to make sure that it never changes. The Change Order Specialist plays a key role in developing accurate scopes and estimatesfor insurance, retail, and commercial jobs. This position requires a detail-orientedindividual who can balance technical writing, communication with stakeholders, andtimely execution. The role works closely with internal teams, public adjusters, andinsurance carriers to secure approvals, maintain documentation, and support financialaccuracy across projects.

Role Description and Expectations

• Use industry software and resources to develop comprehensive scopes of work tailoredto intended audiences.
• Write accurate estimates for Insurance, Retail, and Commercial projects as needed.
• Investigate and gather supporting documentation and data to ensure scope accuracy.
• Act as a liaison between the sales team, insurance carriers, and retail customers tosecure agreed-upon scopes.
• Coordinate with Public Adjusters (PAs) representing Stronghouse or the customer toreach scope approvals.
• Submit estimate within 24–32 hours of receipt (no later than 72 hours, excludingweekends).
• Maintain up-to-date notes, documentation, and job statuses in CRM and customerportals.
• Create detailed financial worksheets and accurate invoices for internal and external use.
• Follow up with insurance carriers and retail clients to ensure timely and completepayment.
• Stay current with applicable building codes and industry regulations to ensure compliantscope development.
• Represent Stronghouse with professionalism, honesty, and integrity.
• Use company-provided software and tools exclusively for Stronghouse-related work.
• Adapt to evolving responsibilities in alignment with business or departmental needs

Qualifications

• 1-2 years experience in estimating, insurance supplementation, or construction-relatedroles.
• Proficiency in industry-standard software for scope writing and estimating.
• Ability to manage deadlines and prioritize competing assignments.
• Familiarity with CRM systems and customer portal platforms.
• Knowledge of insurance processes and terminology.
• Strong attention to detail and accuracy.
• Effective communicator and collaborator.
• Self-starter who thrives in a fast-paced, process-driven environment.
• Professional and dependable with a solution-focused mindset.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Stronghouse’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.