Production Specialist

Stronghouse; Houston (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Stronghouse is seeking a Production Specialist to act as the main liaison between sales and production, coordinating schedules and logistics through the remodeling journey for homeowners in Houston. You will manage permits, timelines, and site safety while maintaining clear communication with homeowners via phone, email, and text.

The role emphasizes overseeing crews, resolving conflicts, and ensuring customer satisfaction from onboarding to completion.

Qualifications

• Excellent written and verbal communication skills.
• 5+ years of experience in exterior home services (roofing, siding, windows, or similar).
• Strong organizational and time management abilities.
• High attention to detail and accurate data entry habits.
• Confidence interpreting contract information to identify scheduling needs.
• Calm, professional demeanor in time-sensitive or high-pressure situations.
• Creative problem-solving and conflict resolution capabilities.
• Proficient with Microsoft Office and web-based platforms.

Responsibilities

• Project Scheduling & Coordination: Schedule installations based on contract review and production needs; communicate timelines clearly to homeowners; apply, track and confirm permits; coordinate materials, dumpsters, and portable toilets; maintain detailed project notes; collaborate with Field Managers.
• Customer Experience & Communication: Identify job needs, make judgments based on business needs; solve problems with partners; manage crews based on geography and project complexity; set up site safety procedures; serve as primary contact with customers; follow up post installation to confirm satisfaction.
• Step in to assist other production roles as needed during absences.

Skills

Communication

Exterior home services

Organization

Data entry

Contract interpretation

Calm under pressure

Problem solving

Microsoft Office

Tools

Microsoft Office

Job description

Strong on the Inside & Out. We know nothing's more valuable than what takes place on the inside of a home, the family moments that strengthen bonds. The lived experiences that shape communities. We believe our customers’ attention should be on nurturing and enjoying their interests and their families, not on roofs, siding, or windows. Our job is to make sure that it never changes. The Production Specialist ensures a smooth and positive experience for homeowners
throughout their remodeling journey. Serving as the main point of contact, this role bridges communication between sales representative and the production team, coordinating schedule, managing logistics and addressing concerns from project onboarding through completion.

Role Description and Expectations

• Project Scheduling & Coordination
  Schedule siding, roofing, decking, gutters, and window installations based on contractreview and production needs
  Communicate timelines and expectations clearly to homeowners
  Apply, track and confirm required permits. Schedule final inspections as needed
  Coordinate logistics for materials, dumpsters, and portable toilets
  Maintain detailed project notes in company systems
  Collaborate with Field Managers to track progress, flag issues, and resolve scheduling conflicts
• Customer Experience & Communication
  Identify job needs and order appropriately, make judgment calls based on project andbusiness needs
  Collaborate and problem solve with partners on the most effective solutions for jobs
  Ability to outsource and manage a 10-99 crew, use autonomy on what crews to use for jobbased on geography, complexity of the project and customer
  Set up site safety procedures to remain OSHA compliant
  Serve as the sales representative primary contact, providing updates via phone, emailand text
  Address concerns promptly and elevate issues when necessary
  Follow up post installation to confirm satisfaction before billing
  Step in to assist other production roles as needed during absences.

Qualifications

• Excellent written and verbal communication skills
• 5+ years of experience in exterior home services (roofing, siding, windows, or similar)
• Strong organizational and time management abilities
• High attention to detail and accurate data entry habits
• Confidence interpreting contract information to identify scheduling needs
• Calm, professional demeanor in time-sensitive or high-pressure situations
• Creative problem-solving and conflict resolution capabilities
• Proficient with Microsoft Office and web-based platforms

As set forth in Stronghouse's Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.