Production Specialist

Stronghouse Ops; Burnsville (MN); On-site; USD 60,000 - 90,000; Full time

Job summary

Stronghouse is seeking a Production Specialist in Minnesota to ensure a smooth remodeling journey for homeowners. You will bridge the gap between sales and production, schedule installations, coordinate logistics, and address concerns from onboarding through completion.

You will lead communication with homeowners, manage permits, and collaborate with Field Managers to keep projects on schedule and within scope. A proven track record in exterior home services is preferred.

Qualifications

• 5+ years of experience in exterior home services (roofing, siding, windows, or similar).
• Excellent written and verbal communication skills.
• Strong organizational and time management abilities.
• High attention to detail and accurate data entry habits.
• Confidence interpreting contract information to identify scheduling needs.
• Calm, professional demeanor in time-sensitive or high-pressure situations.
• Creative problem-solving and conflict resolution capabilities.
• Proficient with Microsoft Office and web-based platforms.

Responsibilities

• Schedule siding, roofing, decking, gutters, and window installations based on contract review and production needs.
• Communicate timelines and expectations clearly to homeowners.
• Apply, track and confirm required permits. Schedule final inspections as needed.
• Coordinate logistics for materials, dumpsters, and portable toilets.
• Maintain detailed project notes in company systems.
• Collaborate with Field Managers to track progress, flag issues, and resolve scheduling conflicts.
• Serve as the sales representative primary contact, providing updates via phone, email, and text.
• Address concerns promptly and escalate issues when necessary.
• Follow up post installation to confirm satisfaction before billing.
• Step in to assist other production roles as needed during absences.

Skills

Communication

Organization

Time management

Attention to detail

Contract interpretation

Calm under pressure

Problem solving

Microsoft Office

Web-based platforms

Tools

Microsoft Office

Job description

About Stronghouse

Strong on the Inside & Out. We know nothing’s more valuable than what takes place on the inside of a home, the family moments that strengthen bonds. The lived experiences that shape communities. We believe our customers’ attention should be on nurturing and enjoying their interests and their families, not on roofs, siding, or windows. Our job is to make sure that it never changes. The Production Specialist ensures a smooth and positive experience for homeownersthroughout their remodeling journey. Serving as the main point of contact, this role bridgescommunication between sales representative and the production team, coordinatingschedule, managing logistics, and addressing concerns from project onboarding throughcompletion.

Role Description and Expectations

Project Scheduling & Coordination

• Schedule siding, roofing, decking, gutters, and window installations based on contractreview and production needs
• Communicate timelines and expectations clearly to homeowners
• Apply, track and confirm required permits. Schedule final inspections as needed
• Coordinate logistics for materials, dumpsters, and portable toilets
• Maintain detailed project notes in company systems
• Collaborate with Field Managers to track progress, flag issues, and resolve schedulingconflicts

Customer Experience & Communication

• Identify job needs and order appropriately, make judgment calls based on project andbusiness needs
• Collaborate and problem solve with partners on the most effective solutions for jobs
• Ability to outsource and manage a 10-99 crew, use autonomy on what crews to use for jobbased on geography, complexity of the project and customer
• Set up site safety procedures to remain OSHA compliant
• Serve as the sales representative primary contact, providing updates via phone, email,and text
• Address concerns promptly and escape issues when necessary
• Follow up post installation to confirm satisfaction before billing
• Step in to assist other production roles as needed during absences.

Qualifications

• 5+ years of experience in exterior home services (roofing, siding, windows, or similar)
• Excellent written and verbal communication skills
• Strong organizational and time management abilities
• High attention to detail and accurate data entry habits
• Confidence interpreting contract information to identify scheduling needs
• Calm, professional demeanor in time-sensitive or high-pressure situations
• Creative problem-solving and conflict resolution capabilities
• Proficient with Microsoft Office and web-based platforms

This job description is not intended to be an exhaustive list of all duties,responsibilities, or qualifications associated with the position. Duties andresponsibilities may change at any time based on business needs. Employees maybe required to perform other related duties as assigned