Service Technician

Power Home Remodeling; Alexandria (VA); On-site; USD 28,981 - 41,276; Full time

Benefits offered by this job

Use of company vehicle

Technology package

Paid parental leave

401(k) retirement plan

Paid vacation and holidays

Job summary

Power Home Remodeling is seeking a Service Technician in Alexandria, Virginia, responsible for diagnosing installation issues and delivering solutions in the home remodeling sector. Candidates should have substantial experience with replacement windows, doors, and roofing.

The role involves fieldwork with minimal supervision, emphasizing customer service and timely communication. Benefits include competitive pay, health insurance, and personal development opportunities.

Qualifications

• 2-4 years of related work experience required.
• Ability to prioritize and manage time effectively.
• Detail-oriented and self-motivated.

Responsibilities

• Diagnose installation issues and assess viable solutions.
• Perform services efficiently while adhering to safety protocols.
• Communicate issues requiring further resolution promptly.

Skills

Customer service skills

Time management

Negotiation skills

Knowledge of residential construction

Education

High School Diploma

Tools

OSHA 10 certification

RRP Lead Renovator Certification

Job description

Position Summary

The Service Technician services both the overall business of the company and the needs of customers by diagnosing installation issues, assessing viable solutions for said issues and accurately drafting a fixed timeline to resolve, replace or repair. Candidates must have significant experience in the home remodeling industry, specific to replacement windows & doors, vinyl siding, asphalt shingle roofing and gutters. This position works almost primarily in the field with minimal supervision or contact with a manager.

Essential Duties And Responsibilities

• Confirm all scheduled services at least 1-2 days in advance to ensure readiness.
• Equipment and/or material preparation prior to scheduled appointments.
• Review customer details, service requirements, and any special instructions beforehand.
• Perform each service efficiently and effectively, adhering to company standards and safety protocols.
• Complete assigned services within the designated timeframes, maintaining quality and workmanship.
• Consistently seek ways to improve service delivery, customer satisfaction & provide feedback.
• Ensure timely communication for issues that require further resolution or investigation.

Core Competencies

• Must have the ability to prioritize and manage time.
• Must be organized, self‑motivated, and detail‑oriented.
• Must have great customer service skills.
• Must be comfortable with negotiating and independently having the authority to make decisions to resolve customer concerns in real time.
• General knowledge of residential construction and hands‑on experience.

Education And Experience

• High School Diploma and 2-4 years of related work experience is required.
• Required Licenses and Certifications: OSHA 10, RRP Lead Renovator Certification (Will receive upon employment if not currently certified).

Salary & Benefits

• Hourly Pay: $25.50
• Use of company vehicle
• Technology package (iPad/iPhone)
• EZ Pass
• Gas Card
• Full medical, dental, life, and disability insurance plans that can be tailored to you and your family's specific needs
• Subsidized child care and fertility benefits
• Paid parental leave
• Free health screenings & rewards for participation in wellness programs
• A comprehensive 401(k) retirement savings program, matched by Power
• Ample paid vacation and holidays
• An employee-relief fund
• Year‑round events and activities, including an all‑expenses‑paid music festival in Cancun, Mexico for you and a significant other
• Year‑round volunteer opportunities
• Personal development - We provide books, courses and opportunity to attend leadership conferences
• Artfully designed office spaces & relocation opportunities

Power Home Remodeling Group is an equal opportunity employer, and we are committed to hiring a diverse and talented workforce. If you have a disability or special need that requires accommodation, please submit the accommodation request to [e-mail].