Production Scheduler & Dispatch Coordinator

Dry Force Corp.; Bridgewater (MA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Weekly pay

Medical plans

Dental insurance

Vision insurance

Flexible Spending Accounts (FSA)

Health Savings Account (HSA)

Company-paid short-term and long-term

Company-paid life insurance

401(k) with company match

Paid time off

Paid holidays

Voluntary ancillary benefits

Job summary

Northeast Power Dry is seeking a dependable Customer Success Coordinator to oversee daily production schedules, coordinate project managers and crews, and act as the liaison between customers and internal teams to keep projects on track.

You will manage shift schedules (evenings, weekends), dispatch technicians, maintain records, and provide timely updates to customers. The role offers comprehensive benefits and opportunities for growth within a fast-paced restoration company.

Qualifications

• High school diploma or GED required.
• Dispatching or scheduling experience preferred.
• Strong listening and communication skills essential.
• Ability to work 3:00 PM–11:00 PM, weekends 7:00 AM–4:00 PM, overtime as needed.

Responsibilities

• Manage and support the daily work schedule for approximately 10+ production team members.
• Schedule and dispatch technicians, work crews, equipment, and service vehicles.
• Maintain the production planner and proactively fill scheduling gaps caused by cancellations or rescheduling.
• Plan efficient service routes based on technician availability, skill sets, customer needs, equipment requirements, and geographic location.
• Monitor production schedules and routes throughout the day.
• Maintain accurate attendance rosters for technicians and helpers.
• Coordinate vehicle and equipment movement.
• Answer customer calls promptly and assist with scheduling.
• Provide customers and internal departments with timely job updates.
• Work closely with Customer Service Coordinators to ensure each job is handled accurately and efficiently.
• Update job tickets and internal records as needed.
• Identify scheduling, productivity, or communication concerns involving the Production Team or Call Center.
• Escalate concerns requiring additional attention to the Department Manager or Area Management

Skills

Scheduling

Dispatching

Customer communication

Organization

Time management

Problem solving

Education

High school diploma or GED

Job description

Northeast Power Dry is seeking a dependable Customer Success Coordinator to oversee daily production schedules, coordinate project managers and crews, and act as the liaison between customers and internal teams to keep projects on track.

You will manage shift schedules (evenings, weekends), dispatch technicians, maintain records, and provide timely updates to customers. The role offers comprehensive benefits and opportunities for growth within a fast-paced restoration company.