Evening-Shift Dispatcher: Scheduling & Customer Coordination

Power Dry; Bound Brook, Northern (NJ, KY); Hybrid; USD 42,000 - 50,000; Full time

Benefits offered by this job

Weekly pay

4 medical plans with $0 payroll cost

Job summary

Northeast Power Dry, a restoration and reconstruction company in New Jersey, is seeking a Dispatcher to coordinate daily operations for the production team. You will schedule crews, communicate with customers, and ensure projects run efficiently from start to finish.

The role requires a high school diploma, experience in dispatching or scheduling, and the ability to work 3:00 PM–11:00 PM with weekend hours.

Qualifications

• High school diploma or GED required
• Previous dispatching or scheduling experience preferred
• Ability to work 3:00 PM–11:00 PM, weekends 7:00 AM–4:00 PM, overtime as needed, and some holidays
• Strong listening and communication skills
• Positive and professional attitude
• Punctual, dependable, and reliable
• Highly organized and detail-oriented
• Comfortable working in a fast-paced environment
• Ability to manage multiple priorities and quickly switch between tasks without sacrificing accuracy
• Strong time-management and prioritization skills
• Ability to prioritize work based on customer and service demands
• Familiarity with local streets, highways, cities, and towns

Responsibilities

• Manage and support the daily work schedule for approximately 10+ production team members
• Schedule and dispatch technicians, work crews, equipment, and service vehicles
• Maintain the production planner and proactively fill scheduling gaps caused by cancellations or rescheduling
• Plan efficient service routes based on technician availability, skill sets, customer needs, equipment requirements, and geographic location
• Monitor production schedules and routes throughout the day
• Maintain accurate attendance rosters for technicians and helpers
• Coordinate vehicle and equipment movement
• Answer customer calls promptly and assist with scheduling
• Provide customers and internal departments with timely job updates
• Work closely with Customer Service Coordinators to ensure each job is handled accurately and efficiently
• Update job tickets and internal records as needed
• Identify scheduling, productivity, or communication concerns involving the Production Team or Call Center
• Escalate concerns requiring additional attention to the Department Manager or Area Management

Skills

Listening skills

Communication

Punctuality

Dependability

Organization

Time management

Prioritization

Education

High school diploma or GED

Job description

Northeast Power Dry, a restoration and reconstruction company in New Jersey, is seeking a Dispatcher to coordinate daily operations for the production team. You will schedule crews, communicate with customers, and ensure projects run efficiently from start to finish.

The role requires a high school diploma, experience in dispatching or scheduling, and the ability to work 3:00 PM–11:00 PM with weekend hours.