Production Reliability & Observability Engineer

JPMorganChase; Wilmington (DE); On-site; USD 120,000 - 180,000; Full time

Job summary

JPMorgan Chase is seeking a senior production support and governance specialist to drive observability, incident management, and operational excellence across cloud and on-prem environments. You will design dashboards, help control processes, and coordinate across multiple teams to ensure stability.

Responsibilities include leading governance initiatives, participating in audits, and delivering metrics that inform leadership decisions. Strong communication and documentation skills are required.

Qualifications

• 6+ years of IT troubleshooting and production support experience.
• Experience with large-scale on-premises and cloud environments, preferably AWS.
• Strong observability and monitoring knowledge across Grafana, Dynatrace, Prometheus, Datadog, and Splunk.

Responsibilities

• Provide production support, observability, and governance for operational excellence.
• Design operating models and process controls.
• Participate in audits and compliance activities.
• Create dashboards and views for leadership.
• Lead cross-functional meetings and drive decisions.

Skills

AWS

Observability

CI/CD

Incident management

Root cause analysis

SQL/Data analysis

Documentation

Stakeholder communication

Tools

Grafana

Dynatrace

Datadog

CloudWatch

Splunk

Kubernetes

Docker

Jenkins

GitLab

Terraform

SRE tooling

ServiceNow

Job description

JPMorgan Chase is seeking a senior production support and governance specialist to drive observability, incident management, and operational excellence across cloud and on-prem environments. You will design dashboards, help control processes, and coordinate across multiple teams to ensure stability.

Responsibilities include leading governance initiatives, participating in audits, and delivering metrics that inform leadership decisions. Strong communication and documentation skills are required.