Production Reliability Engineer - Incident Response

Kissht; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

Kissht is seeking a production support professional to be the first contact for issues, monitor system health, and work with Engineering, DevOps, Product, and Customer Support to fix problems quickly. You will create dashboards, set up alerts, and analyze logs to improve visibility and reliability.

Ideal candidates have hands-on monitoring experience, cloud basics, SQL familiarity, and scripting skills, with a proactive mindset and strong communication across teams.

Qualifications

• B.Tech / MCA in Computer Science, IT, or a related field.
• 2 - 6 years of experience in a technical support, product support, or site operations role.
• Hands-on experience with monitoring and observability tools like Grafana, New Relic, Datadog, Sumo Logic, Dynatrace.
• Experience in creating dashboards, setting up alerts, and analyzing logs.
• Working knowledge of Jira (issue tracking) and Confluence (documentation).
• Basic understanding of cloud platforms such as AWS or GCP.
• Strong problem-solving skills with a proactive mindset.
• Familiarity with SQL for basic querying and troubleshooting.
• Basic programming or scripting experience (e.g., Python, Bash).
• Good communication skills and ability to collaborate across teams (engineering, DevOps, product, and support).

Responsibilities

• Monitor system health and performance using tools like Grafana, New Relic, Datadog, Sumo Logic, Dynatrace, etc.
• Create and maintain dashboards, alerts, and log queries to improve visibility and issue detection.
• Respond to and resolve support tickets by working closely with customer support and engineering teams.
• Use Jira to track issues, bugs, and tasks; keep them updated with clear status and progress.
• Document processes, known issues, and solutions in Confluence and maintain operational playbooks.
• Troubleshoot and analyze production issues using logs and monitoring data.
• Support root cause analysis and contribute to post-incident reviews.
• Assist in automating routine tasks and improving support workflows.
• Communicate effectively with both technical and non-technical stakeholders.
• Apply basic SQL and programming knowledge for debugging and data checks.

Skills

Grafana

New Relic

Datadog

Sumo Logic

Dynatrace

Jira

Confluence

SQL

Python

Bash

Cloud (AWS/GCP)

Communication

Education

B.Tech / MCA in Computer Science, IT, or related field

Tools

Jira

Confluence

Job description

Kissht is seeking a production support professional to be the first contact for issues, monitor system health, and work with Engineering, DevOps, Product, and Customer Support to fix problems quickly. You will create dashboards, set up alerts, and analyze logs to improve visibility and reliability.

Ideal candidates have hands-on monitoring experience, cloud basics, SQL familiarity, and scripting skills, with a proactive mindset and strong communication across teams.