Production Support Engineer

SoloPoint Solutions, Inc.; Fremont (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

401(k)

Job summary

SoloPoint Solutions, Inc. seeks a production systems specialist to lead incident management and drive continuous improvement across manufacturing environments.

You will monitor, troubleshoot, and restore services to minimize downtime while coordinating across development, operations and business teams. Required 3–5 years in manufacturing or closely related technical support, plus hands-on experience with ITRS, Splunk, and Datadog.

Qualifications

• Bachelor’s degree in engineering or equivalent practical experience.
• 3 to 5 years of experience in manufacturing, equipment troubleshooting, internal production support, or closely related technical support environments.
• Hands-on experience using production monitoring and incident troubleshooting tools such as ITRS, Splunk, and Datadog.
• Proficiency in root cause analysis (RCA) and implementing permanent corrective actions to prevent recurring production incidents.
• Experience scripting and automation using Shell and Python to reduce manual work and repetitive tasks.
• Strong ownership during incidents, adaptability, and ability to remain calm under pressure.

Responsibilities

• Lead incident management for internal production systems and equipment, including monitoring, troubleshooting, and restoring service to minimize downtime.
• Perform tool bring-up and execute qualification activities, including qualification levels 600, 700, and 800.
• Conduct root cause analysis for recurring production issues and implement permanent fixes and preventive actions.
• Automate repetitive operational tasks through scripting and maintain procedures and documentation to support consistent execution.
• Support system maintenance and change activities including batch processes, upgrades, release deployments, and user acceptance testing (UAT), coordinating across development, operations, and business teams.

Skills

Incident management

Root cause analysis

Scripting (Shell/Python)

Ownership under pressure

Troubleshooting

Education

Bachelor's in engineering

Tools

ITRS

Splunk

Datadog

Job description

Qualifications

• Bachelor’s degree in engineering or equivalent practical experience supporting production equipment and systems.
• 3 to 5 years of experience in manufacturing, equipment troubleshooting, internal production support, or closely related technical support environments.
• Hands-on experience using production monitoring and incident troubleshooting tools such as ITRS, Splunk, and Datadog.
• Demonstrated ability to perform incident management, advanced troubleshooting, and service restoration for internal production systems and equipment.
• Proficiency in root cause analysis (RCA) and implementing permanent corrective actions to prevent recurring production incidents.
• Experience scripting and automation using Shell and Python to reduce manual work and repetitive tasks.
• Strong ownership during incidents, adaptability, and ability to remain calm under pressure.

Responsibilities

• Lead incident management for internal production systems and equipment, including monitoring, troubleshooting, and restoring service to minimize downtime.
• Perform tool bring-up and execute qualification activities, including qualification levels 600, 700, and 800.
• Conduct root cause analysis for recurring production issues and implement permanent fixes and preventive actions.
• Automate repetitive operational tasks through scripting and maintain procedures and documentation to support consistent execution.
• Support system maintenance and change activities including batch processes, upgrades, release deployments, and user acceptance testing (UAT), coordinating across development, operations, and business teams.