Production Project Coordinator – Customer Care

PLI Cards; North Las Vegas (NV); On-site; USD 40,000 - 60,000; Full time

Job summary

Plasticard Locktech International is seeking a Customer Care Specialist to manage all aspects of customer-facing order execution, ensuring on-time shipping and clear communication with clients to coordinate art, data, and components.

You will collaborate with Scheduling and other departments to set milestones, monitor progress, and relay updates to customers, while maintaining accurate job tickets and documentation.

Qualifications

• Strong organizational skills.
• Ability to work within PLI's ERP system.
• Intermediate MS Office skills including Word, Excel and PowerPoint.
• Print and/or card production coordination experience (1 year minimum – 5 years or more preferred).
• Strong written and verbal communication skills.
• Ability to work in a fast-paced environment with a sense of urgency.
• Detail-oriented.
• Good time manager.
• Ability to work well independently and within a team.

Responsibilities

• Follow projects through all phases of manufacturing and shipping.
• Work with internal teams and customers to get approved art and data files.
• Coordinate receipt of PO, art, data and supplied materials (if any).
• Review customer PO to Estimate/Proposal and identify changes or deviations.
• Work with Scheduling department to get schedule/customer milestones.
• Communicate milestones to customer.
• Monitor and communicate milestone status to customer.
• Coordinate all approvals with customer (Art, Data, label & affixing).
• Generate Job Ticket.
• Work with internal teams to procure specialty items to meet delivery/shipping schedules.
• Ensure all job specifications, pricing, and shipping instructions are in place prior to releasing to scheduling and manufacturing.

Skills

Organizational skills

ERP system

MS Office

Print/card coordination

Communication

Time management

Independent & teamwork

Detail-oriented

Job description

Plasticard Locktech International is seeking a Customer Care Specialist to manage all aspects of customer-facing order execution, ensuring on-time shipping and clear communication with clients to coordinate art, data, and components.

You will collaborate with Scheduling and other departments to set milestones, monitor progress, and relay updates to customers, while maintaining accurate job tickets and documentation.