Customer Project Coordinator - Manufacturing

Sheboygan Paper Box Company; Sheboygan (WI); On-site; USD 35,000 - 52,000; Full time

Job summary

Sheboygan Paper Box Company is seeking a Customer Service Assistant to support customers and internal teams through the order and project process, ensuring accurate information and timely communication from initial request to production.

The role collaborates with sales and multiple departments to maintain service quality, coordinate project details, and improve overall efficiency in a manufacturing environment.

Qualifications

• High School diploma or GED required; Associate’s or Bachelor’s degree in a business-related field preferred.
• Minimum of 3 years of customer service experience; manufacturing environment experience preferred.
• Packaging industry experience is a plus.
• Valid driver’s license required.

Responsibilities

• Customer & Project Coordination: Collect and accurately enter customer specifications into the ERP system to release production orders.
• Administrative & Office Support: Answer incoming calls and assist with front desk/security screening; maintain electronic records and documentation.
• Communications: Coordinate customer artwork, proofs, and design requirements; communicate and process order changes.
• Vendor Relations: Assist with inventory reporting and Vendor Managed Inventory (VMI) coordination; provide backup support as needed.

Skills

Customer Service

Detail Orientation

Multi-tasking

Communication

MS Office

ERP Systems

Order Entry

Education

High School diploma or GED

Tools

ERP Systems

Job description

Sheboygan Paper Box Company is seeking a Customer Service Assistant to support customers and internal teams through the order and project process, ensuring accurate information and timely communication from initial request to production.

The role collaborates with sales and multiple departments to maintain service quality, coordinate project details, and improve overall efficiency in a manufacturing environment.