Customer Care & Project Coordinator

Southern States, LLC; Hampton (GA); On-site; USD 42,000 - 65,000; Full time

Job summary

Southern States, LLC is seeking a Customer Program/PO Specialist (CCPS) to coordinate sales orders from PO issuance through delivery. You will advocate for customers at the factory, ensuring on-time, on-budget fulfillment while supporting engineering and production teams.

Key duties include managing Grid Services PO’s, validating orders, gathering information, tracking engineering progress, and producing status and performance reports for customers.

Qualifications

• Associates degree or equivalent; 1-3 years in sales or technical support.
• Excellent written and verbal communication skills.
• Proficient with Microsoft Word, Excel, PowerPoint and CRM software (SFDC).
• Strong organizational and time management abilities.
• Ability to read and understand technical drawings.

Responsibilities

• Manage and distribute all Grid Services Division PO’s.
• Review purchase order upon receipt for accuracy.
• Coordinate with customer and internal resources to obtain needed information.
• Track orders through engineering to delivery and provide expeditious dates.
• Provide continuous follow ups on open needs from customer or internally.
• Enter CSR orders in MAI for immediate processing.
• Support ISO 9000 compliance and related Quality processes.

Skills

Customer care

Communication

Organization

Time management

Technical drawing

Education

Associates degree or equivalent

Bachelor's degree in business (preferred)

Tools

SFDC (Salesforce)

Microsoft Dynamics

AutoCAD

SolidWorks

Job description

Southern States, LLC is seeking a Customer Program/PO Specialist (CCPS) to coordinate sales orders from PO issuance through delivery. You will advocate for customers at the factory, ensuring on-time, on-budget fulfillment while supporting engineering and production teams.

Key duties include managing Grid Services PO’s, validating orders, gathering information, tracking engineering progress, and producing status and performance reports for customers.