Production Print Technician - Employee-Owned Growth

PERRY proTECH; Fort Wayne (IN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Employee ownership

ESOP

Retirement benefits

Job summary

PERRY proTECH is hiring a Production Print Technician at our Fort Wayne, IN location. You will provide product service and sales support to internal and external clients on the Production Print line of equipment, ensuring high-quality service and uptime.

Responsibilities include client support, training, and collaborating with manufacturers on updates and bulletins. This role emphasizes customer service, reliability, and professional communication across teams.

Qualifications

• Strong technical and analytical skills.
• Excellent verbal and written communication skills.
• Prioritize customer service and client satisfaction.
• Minimum 2 years of experience in the service industry or previous Production Print experience.
• A+, Net+, Fiery Professional, Software Solutions Certification or equivalent experience is a plus.
• Proficient in color management and color correction of print devices.

Responsibilities

• Provide client support and troubleshooting on all Production Print equipment at a level consistent with performance expectations.
• Provide training to clients on Production Print equipment.
• Work closely with manufacturers to maintain support for the latest updates and bulletins on equipment.
• Perform emergency service and maintenance on equipment when needed to maintain quality, reliability, and uptime for clients, including after-hours service.
• Communicate and interact with clients, service, sales, and administrative staff in a courteous and professional manner.

Skills

Technical skills

Analytical thinking

Customer service

Communication

Tools

A+ Certification

Net+ Certification

Fiery Professional

Software Solutions Certification

Job description

PERRY proTECH is hiring a Production Print Technician at our Fort Wayne, IN location. You will provide product service and sales support to internal and external clients on the Production Print line of equipment, ensuring high-quality service and uptime.

Responsibilities include client support, training, and collaborating with manufacturers on updates and bulletins. This role emphasizes customer service, reliability, and professional communication across teams.