Production Print Technician

PERRY proTECH; Fort Wayne (IN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Employee ownership

ESOP

Retirement benefits

Job summary

PERRY proTECH is hiring a Production Print Technician at our Fort Wayne, IN location. You will provide product service and sales support to internal and external clients on the Production Print line of equipment, ensuring high-quality service and uptime.

Responsibilities include client support, training, and collaborating with manufacturers on updates and bulletins. This role emphasizes customer service, reliability, and professional communication across teams.

Qualifications

• Strong technical and analytical skills.
• Excellent verbal and written communication skills.
• Prioritize customer service and client satisfaction.
• Minimum 2 years of experience in the service industry or previous Production Print experience.
• A+, Net+, Fiery Professional, Software Solutions Certification or equivalent experience is a plus.
• Proficient in color management and color correction of print devices.

Responsibilities

• Provide client support and troubleshooting on all Production Print equipment at a level consistent with performance expectations.
• Provide training to clients on Production Print equipment.
• Work closely with manufacturers to maintain support for the latest updates and bulletins on equipment.
• Perform emergency service and maintenance on equipment when needed to maintain quality, reliability, and uptime for clients, including after-hours service.
• Communicate and interact with clients, service, sales, and administrative staff in a courteous and professional manner.

Skills

Technical skills

Analytical thinking

Customer service

Communication

Tools

A+ Certification

Net+ Certification

Fiery Professional

Software Solutions Certification

Job description

Build your future with a company that’s built on people.

At PERRY proTECH, you’re more than an employee — you’re an owner.

Some companies talk about treating their people like family. At PERRY proTECH, we go further — we make our people owners. When you join us, you don’t just work for the company, you help shape it. Every idea, every contribution, every effort moves us all forward.

This isn’t just a place to have a job. It’s a place to build a career you can be proud of — with growth, recognition, and real ownership in the future you’re helping to create.

A culture that cares

What makes PERRY proTECH a great place to work?

At PERRY proTECH, you’re more than just an employee — you’re an owner. We invest in your growth, celebrate your wins, and give you the tools, training, and trust to build a career you’re proud of.

We're more than just a paycheck

Benefits that set us apart.

When you join PERRY proTECH, you’re not just taking a job — you’re building a future. Here’s how we make that possible:

Awards and recognition

We love celebrating our employee success.

We’re proud to celebrate the accomplishments of our employee-owners every year through programs like:

Location: Fort Wayne, IN

Job Id:1196

# of Openings:1

Become an Employee-Owner with PERRY proTECH! A Production Print Technician is responsible for providing product service and sales support to our internal and external clients on the Production Print line of equipment.

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

About The role:

• Provide client support and troubleshooting on all Production Print equipment at a level consistent with performance expectations


• Provide training to clients on Production Print equipment


• Work closely with manufacturers to maintain support for the latest updates and bulletins on equipment


• Perform emergency service and maintenance on equipment when needed in order to maintain quality, reliability, and uptime for clients, including after-hours service


• Communicate and interact with clients, service, sales, and administrative staff in a courteous and professional manner

Requirements & Qualifications:

• Strong technical and analytical skills


• Excellent verbal and written communication skills


• Prioritize customer service and client satisfaction


• Minimum 2 years of experience in the service industry or previous Production Print experience


• A+, Net+, Fiery Professional, Software Solutions Certification or equivalent experience is a plus


• Proficient in color management and color correction of print devices

Why Join our Team of Employee Owners?

We are proud to be employee owned! Employees of PERRY proTECH share in ownership through our Employee Stock Ownership Plan (ESOP.) Our ESOP is an additional retirement benefit that holds stock in our company. When the company does well, our employees share in the rewards of our success.

You will be part of a winning team and participate in our Employee Stock Ownership Plan (ESOP), an added retirement benefit that is completely paid for by PERRY proTECH. Our ESOP shares the wealth with our dedicated employees and makes us a healthy stable employer!

We know choosing your next career move is a big decision. These FAQs cover what it’s like to work at PERRY proTECH — from benefits to growth opportunities to what makes us different as an employee-owned company.