Production Print Engineer

PERRY proTECH; Service (MS); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

ESOP retirement benefit

Job summary

PERRY proTECH is seeking a Production Print Engineer to deliver expert service and sales support for Production Print equipment. You will troubleshoot, train clients, and coordinate with manufacturers to keep equipment updated and reliable.

The role emphasizes strong communication, customer service, and technical proficiency, with after-hours availability as needed. Join a team that values employee ownership through ESOP.

Qualifications

• 2+ years of experience in the service industry or Production Print experience required.
• A+ Certification, Net+ Certification, Fiery Professional or Software Solutions Certification or equivalent experience is a plus.
• Proficient in color management and color correction of print devices.

Responsibilities

• Provide client support and troubleshooting on Production Print equipment.
• Provide training to clients on Production Print equipment.
• Collaborate with manufacturers to maintain support for updates and bulletins.
• Perform emergency service and maintenance, including after-hours when needed.

Skills

Strong technical skills

Excellent communication

Customer service focus

Color management

Tools

A+ Certification

Net+ Certification

Fiery Professional

Software Solutions Certification

Job description

Become an Employee-Owner with PERRY proTECH! A Production Print Engineer is responsible for providing product service and sales support to our internal and external clients on the Production Print line of equipment.

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

About The role:

• Provide client support and troubleshooting on all Production Print equipment at a level consistent with performance expectations
• Provide training to clients on Production Print equipment
• Work closely with manufacturers to maintain support for the latest updates and bulletins on equipment
• Perform emergency service and maintenance on equipment when needed in order to maintain quality, reliability, and uptime for clients, including after-hours service
• Communicate and interact with clients, service, sales, and administrative staff in a courteous and professional manner

Requirements & Qualifications:

• Strong technical and analytical skills
• Excellent verbal and written communication skills
• Prioritize customer service and client satisfaction
• Minimum 2 years of experience in the service industry or previous Production Print experience
• A+, Net+, Fiery Professional, Software Solutions Certification or equivalent experience is a plus
• Proficient in color management and color correction of print devices

Why Join our Team of Employee Owners?

We are proud to be employee owned! Employees of PERRY proTECH share in ownership through our Employee Stock Ownership Plan (ESOP.) Our ESOP is an additional retirement benefit that holds stock in our company. When the company does well, our employees share in the rewards of our success.

You will be part of a winning team and participate in our Employee Stock Ownership Plan (ESOP), an added retirement benefit that is completely paid for by PERRY proTECH. Our ESOP shares the wealth with our dedicated employees and makes us a healthy stable employer!