Production Manager

Servpro Industries, Inc.; Town of Guilderland (NY); On-site; USD 55,000 - 120,000; Full time

Job summary

An established industry player is seeking a dedicated Production Manager to join their dynamic team. This role involves overseeing restoration projects, ensuring customer satisfaction, and managing a skilled crew. The ideal candidate will possess strong water mitigation and estimating experience, along with exceptional communication and organizational skills. This opportunity not only offers a competitive salary but also a range of benefits, including a 401(k) plan and health insurance. If you thrive in fast-paced environments and have a passion for helping others, this position is perfect for you to make a real impact in the community.

Benefits

401(k)

Company car

Health insurance

Paid time off

Profit sharing

Training & development

Competitive salary

Donation matching

Opportunity for advancement

Qualifications

• 2+ years of water mitigation and estimating experience required.
• Strong managerial and customer service skills are essential.

Responsibilities

• Supervise on-site crew and ensure job accuracy and completion.
• Communicate job progress to customers and management effectively.
• Recruit, train, and develop production team members.

Skills

Water Mitigation

Estimating

Construction

Managerial Skills

Customer Service

Problem Solving

Time Management

Communication Skills

Job Costing

Quality Control

Education

High School Diploma

IICRC Certifications (WRT; ASD)

Tools

Xactimate

iPad

iPhone

PCs

Job description

Benefits:

• 401(k)
• Company car
• Competitive salary
• Donation matching
• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development

Job Overview:

SERVPRO of South Albany County is seeking a qualified, career-oriented Production Manager. SERVPRO is the largest cleaning and restoration company in the country. Our company specializes in the cleanup and restoration of residential and commercial property after a fire, smoke, water, mold, or biohazard damage situation.

Required Hours: Vary between 7:00am – 7:00pm; Monday – Friday (will require some flexibility to work overtime/weekends and travel when required)

Salary: Commensurate with experience – range is $55,000 - $120,000

Job Qualifications:

• 2+ years of water mitigation experience required
• 2+ years of estimating experience required
• 1+ years of construction experience preferred
• Strong managerial skills: management experience preferred, but will train the right candidate
• Experience in the insurance industry is a plus
• Working knowledge of Xactimate estimating software preferred
• Comfortable with technology (iPad, iPhone, PC’s, etc.)
• Knowledgeable in job costing and quality control
• Effective at monitoring and managing multiple projects
• Driven to provide superior customer service
• Superior organizational skills: strong attention to detail required
• Outstanding written and verbal communication skills, including, but not limited to, proper pronunciation and correct use of grammar
• Able to build rapport with individuals in high stress situations; able to show empathy; able to deal with angry or discourteous customers
• Time management skills; able to effectively prioritize and plan
• Strong problem solving and analytical skills
• Able to thrive in a fast-paced work environment
• Able to communicate effectively with staff, customers, insurance adjusters, and property managers
• Professional appearance and demeanor
• Valid driver’s license with a reasonable driving record
• Available to respond to emergency calls after hours

Preferred Qualifications:

IICRC certifications (WRT; ASD)

Job Responsibilities:

• Create and/or review job scopes and estimates to ensure accuracy
• Supervise on-site crew, calculate equipment needs, and complete paperwork requirements for jobs
• Monitor jobs until completion (supervise team members and job progress; ensure that proper jobsite and employee appearance and behavior protocol is being followed)
• Perform production work as needed
• Resolve problems quickly as they arise
• Perform daily walk-throughs on all jobs
• Complete job file documentation, including completion of time sensitive material
• Communicate job progress to appropriate parties (customer, office team, production team, management)
• Ensure that customer needs and expectations are exceeded
• Recruit, train, and develop production team members
• Communicate and establish rapport with commercial, insurance, and residential customers to effectively promote SERVPRO services
• Participate in, and contribute to, company meetings
• Contribute to safety and risk management protocol
• If not already IICRC certified must be able to obtain certification within the first six (6) months of employment

Qualified candidates should respond to this ad with their resume, including references, and a cover letter. Or visit our website to apply: www.ServproSouthAlbanyCounty.com

Candidates offered the position will be required to submit to a background check which will include drivers license search.