Graphic Technical Operations Manager - Manufacturing

KP Recruiting Group; United States; Remote; USD 110,000 - 125,000; Full time

Job summary

A leading company is seeking a Graphic Technical Operations Manager to oversee Technical Operations and personnel. The role involves ensuring customer satisfaction, promoting safety, and managing performance across multiple locations. This full-time remote position offers a competitive salary and a range of benefits.

Benefits

Generous Vacation Policy

401k with Roth option & 8% Company Match

Profit Sharing

Annual Bonus Potential

9 Paid Holidays

Tuition Reimbursement Program

Employee Assistance Program

Company Paid Life Insurance

Short- & Long-Term Disability

Opportunities for Professional Development

Qualifications

• Extensive water-based ink manufacturing experience.
• Highly motivated with ability to travel 25%.

Responsibilities

• Manage Technical Operations and personnel within the assigned region.
• Train and implement Log program for GTC Managers.
• Create a strong Safety / HSE culture in your region.

Skills

Leadership

Organizational Skills

Process Orientation

Job description

Graphic Technical Operations Manager - Manufacturing

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Base pay range

$110,000.00/yr - $125,000.00/yr

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Connecting TOP talent with TOP companies!

KP Recruiting Group is a consulting firm that provides leadership and exceptional talent to some of the world’s leading companies. Headquartered in the Midwest, KP Recruiting Group has successfully completed countless engagements across the United States. We represent clients in all industries and all sizes. Our mission is to provide exceptional client and candidate experiences in order to get the best possible results. On behalf of our client, we are excited to present the following confidential role. We look forward to hearing from you and discussing the opportunity!

This is a full-time permanent role

Remote role

The Role:

The Graphic Technical Operations Manager will manage Technical Operations and personnel within the assigned region. Establishes strong relationships with the Commercial Management Team to ensure the objectives of each Graphic Technical Center location align and support contractual obligations, contributing to the financial success of the Customer and the North America Commercial Division. Maintains open communication with Customer contacts within their region to ensure the Graphic Technical Teams achieve overall Customer satisfaction related to service and supply. Promotes a strong safety culture within the Region through employee engagement and support in the Field HSE program. Travel as needed to Graphic Technical Centers in the Region is expected.

Job Duties:

• Train and implement Log program for GTC Managers, conduct annual performance evaluations for all Graphic Tech personnel, and manage performance of all GTC personnel in the region.
• Maintain staff levels per contractual obligations. Collaborate with Human Resources and the Director of GTCs on coaching, performance improvement, and disciplinary actions as appropriate.
• Assist in developing and implementing Standard Operating Procedures to meet Customer Quality standards, including xRite training, equipment calibrations, troubleshooting, and downtime logs with improvement actions.
• Document Regional Customer KPIs by GTC location, review monthly with the Director GTCs to identify improvement opportunities, and implement actions to meet targets.
• Create a strong Safety / HSE culture in your region. Lead by example, set expectations for training attendance, Scorecards initiatives, Near Miss and Hazard identifications through staff engagement.
• Coordinate urgent, unforeseen GTC coverage as needed.
• Align with the Commercial team to lead GTC staff in supporting contractual obligations at Customer locations.
• Support Technical Service Team in coordinating new customer trials and addressing Customer complaints and downtime.
• Support divisional initiatives related to SAP and supply chain to improve efficiencies and reduce costs, including training in processes, SAP, Web shop, and non-inventory purchasing.
• Provide direction for effective return/obsolete ink inventory programs.
• Meet with Customers to address complaints related to GT Staff and products.
• Implement overtime approval processes and reduction initiatives, ensuring Customer demand obligations are met.
• Implement vacation request and approval processes to support Customer coverage while minimizing costs.
• Maintain equipment asset inventories and transfer equipment at all Customer locations.

Qualifications:

• Extensive water-based ink manufacturing experience
• In-plant leadership and work experience
• Highly motivated with ability to travel 25%
• Highly organized and process-oriented

Company Benefits:

• Generous Vacation Policy
• 401k with Roth option & 8% Company Match
• Profit Sharing
• Annual Bonus Potential
• 9 Paid Holidays (8 Static and 1 Floating)
• Tuition Reimbursement Program
• Employee Assistance Program
• Company Paid Life Insurance
• Short- & Long-Term Disability
• Opportunities for Internal Mobility
• Professional Development Opportunities
• Earn More with our Employee Referral Program
• Company Discounts on products, goods, services, electronics, automotive, travel & more!
• Opportunities for Community Engagement

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Art/Creative, Management, and Manufacturing

Industries

• Graphic Design, Packaging and Containers Manufacturing, and Printing Services