Production Manager

SERVPRO of South Albany County; City of Albany (NY); On-site; USD 55,000 - 120,000; Full time

Job summary

An established industry player is on the lookout for a dedicated Production Manager to lead a dynamic team in the restoration sector. This pivotal role involves overseeing projects from start to finish, ensuring quality standards are met while providing exceptional customer service. The ideal candidate will bring a wealth of experience in water mitigation and estimating, coupled with strong managerial skills. You will thrive in a fast-paced environment, where your problem-solving abilities and attention to detail will shine. Join a company that values growth and offers a supportive atmosphere, where your contributions will make a real difference in the lives of those affected by disasters.

Benefits

401(k)

Company car

Competitive salary

Donation matching

Health insurance

Opportunity for advancement

Paid time off

Profit sharing

Training & development

Qualifications

• 2+ years of water mitigation and estimating experience required.
• Strong managerial and customer service skills essential.

Responsibilities

• Supervise on-site crew and ensure job completion standards.
• Communicate job progress and exceed customer expectations.

Skills

Water mitigation experience

Estimating experience

Managerial skills

Customer service

Time management

Problem-solving skills

Communication skills

Organizational skills

Education

High school diploma or equivalent

IICRC certifications (WRT; ASD)

Tools

Xactimate estimating software

iPad

PCs

Job description

Benefits:

• 401(k)
• Company car
• Competitive salary
• Donation matching
• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development

Job Overview:

SERVPRO of South Albany County is seeking a qualified, career-oriented Production Manager. SERVPRO is the largest cleaning and restoration company in the country, specializing in the cleanup and restoration of residential and commercial property after fire, smoke, water, mold, or biohazard damage.

Required Hours: Vary between 7:00am – 7:00pm; Monday – Friday (will require some flexibility to work overtime/weekends and travel when required)

Salary: Commensurate with experience – range is $55,000 - $120,000

Job Qualifications:

• 2+ years of water mitigation experience required
• 2+ years of estimating experience required
• 1+ years of construction experience preferred
• Strong managerial skills; management experience preferred, but will train the right candidate
• Experience in the insurance industry is a plus
• Working knowledge of Xactimate estimating software preferred
• Comfortable with technology (iPad, iPhone, PC’s, etc.)
• Knowledgeable in job costing and quality control
• Effective at monitoring and managing multiple projects
• Driven to provide superior customer service
• Superior organizational skills; strong attention to detail required
• Outstanding written and verbal communication skills
• Able to build rapport with individuals in high stress situations
• Time management skills; able to effectively prioritize and plan
• Strong problem-solving and analytical skills
• Able to thrive in a fast-paced work environment
• Able to communicate effectively with staff, customers, insurance adjusters, and property managers
• Professional appearance and demeanor
• Valid driver’s license with a reasonable driving record
• Available to respond to emergency calls after hours

Preferred Qualifications:

IICRC certifications (WRT; ASD)

Job Responsibilities:

• Create and/or review job scopes and estimates to ensure accuracy
• Supervise on-site crew, calculate equipment needs, and complete paperwork requirements for jobs
• Monitor jobs until completion; ensure that proper jobsite and employee appearance and behavior protocol is being followed
• Perform production work as needed
• Resolve problems quickly as they arise
• Perform daily walk-throughs on all jobs
• Complete job file documentation, including completion of time-sensitive material
• Communicate job progress to appropriate parties
• Ensure that customer needs and expectations are exceeded
• Recruit, train, and develop production team members
• Communicate and establish rapport with commercial, insurance, and residential customers
• Participate in company meetings
• Contribute to safety and risk management protocol
• If not already IICRC certified, must be able to obtain certification within the first six (6) months of employment

Qualified candidates should respond to this ad with their resume, including references, and a cover letter. Or visit our website to apply: www.ServproSouthAlbanyCounty.com

Candidates offered the position will be required to submit to a background check which will include drivers license search.