Production Line IT Support Tech | Onsite 4 Days/Week

UNICON International Inc.; Anna (OH); On-site; USD 78,000 - 83,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Other standard benefits as applicable

Job summary

UNICON is seeking a Production Line Support technician in Anna, OH. This onsite role supports Tier I line applications and equipment, ensuring stability and timely restoration of operations on a 4-day workweek with overtime as needed.

You will assist plant floor users, implement Tier 1 system upgrades, monitor systems, and document processes. A background in end-user computing, Windows environments, AD and AIX/UNIX is preferred.

Qualifications

• Experience supporting computer applications and end-user computing devices.
• Experience supporting Windows 7/10, Active Directory, LAN/Networking.
• Experience using MS-Office, and problem ticketing applications.
• Experience executing processes on an AIX/UNIX environment.
• Experience managing 2nd level support calls (Level 1).
• Experience managing 3rd level support calls (Level 2).
• Demonstrated hardware troubleshooting for printers, scan guns, desktop PCs/laptops, handheld devices.
• Strong communication and documentation skills; ability to follow processes.

Responsibilities

• Plant floor client and end-user desktop, application, and network support for all Tier 1 computer systems.
• Interaction with plant floor users and clients to understand production line processes and customers.
• Support projects such as technology upgrades and implementations of Tier 1 computer systems.
• Review, understand and react to various monitoring systems for Tier 1 computer systems.

Job description

UNICON is seeking a Production Line Support technician in Anna, OH. This onsite role supports Tier I line applications and equipment, ensuring stability and timely restoration of operations on a 4-day workweek with overtime as needed.

You will assist plant floor users, implement Tier 1 system upgrades, monitor systems, and document processes. A background in end-user computing, Windows environments, AD and AIX/UNIX is preferred.