Production Line Support

iSpace, Inc.; Anna (OH); On-site; USD 25,000 - 39,000; Full time

Job summary

iSpace, Inc. is seeking a Line Support Technician for its Ohio operation (Anna).

This on-site role focuses on maintaining Tier I line applications and equipment, following documented processes to restore normal operations and escalate incidents when needed. You will provide plant-floor end-user support for desktops, applications, and networks; interact with operators to understand production processes; assist with hardware issues (printers, scanners, PCs) and participate in upgrades and

Qualifications

• Experience supporting computer applications and end-user computing devices.
• Experience with Windows 7/10, Active Directory, and LAN/Networking.
• Experience using MS Office and problem-ticketing applications.
• Experience executing processes on an AIX/UNIX environment.
• Experience managing Level 1 and Level 2 support calls.
• Hardware troubleshooting for printers, scanners, desktops/laptops, handheld devices.
• General knowledge of GALC/ALC systems and related business processes is preferred.

Responsibilities

• Plant floor client and end-user desktop, application, and network support for Tier 1 systems.
• Interacting with plant floor users and clients to understand production processes.
• Support projects such as technology upgrades and implementations of Tier 1 systems.
• Review and respond to monitoring systems for Tier 1 systems.

Skills

Experience supporting computer apps &/

Windows 7/10, AD, LAN/Networking

MS Office & ticketing apps

AIX/UNIX environment

2nd/3rd level support mgmt

Hardware troubleshooting

GALC/ALC knowledge (preferred)

Job description

Responsibilities:

This is for B-Shift 2:30pm to 11pm (M/T/W/TH), Friday is 3:30pm to midnight. On-site everyday.

The Line Support Technician is responsible for maintaining the overall stability of Tier I (Production Critical) Line Applications and equipment by following documented processes to return to normal operations or to diagnose the situation and elevate to appropriate support group if and when incidents occur.

• Plant floor client and end-user desktop, application, and network support for all Tier 1 computer systems
• Interaction with plant floor users and clients (in order to understand production line processes and customers)
• Support projects such as technology upgrades\implementations of Tier 1 computer systems
• Review, understand and react to various monitoring systems for Tier 1 computer systems

Required :

• Experience supporting computer applications and end-user computing devices
• Experience supporting Windows 7/10, Active Directory, LAN/Networking
• Experience using MS-Office, and problem ticketing applications
• Experience executing processes on an AIX/UNIX environment
• Experience managing 2nd level support calls (Level 1)
• Experience managing 3rd level support calls (Level 2)
• Demonstrated hardware troubleshooting for printers, scan guns, desktop PCs/laptops, handheld devices
• Preferred general functional knowledge of GALC/ALC systems and associated business processes/systems
• Ability to follow and document processes
• Ability to adapt/learn in a changing environment
• Experience with general IT processes and development methodologies

Thanks & Regards,

Lead Talent Acquisition Manager

iSpace, Inc.

Office: 310-929-2210

[e-mail] | https://www.ispace.com