Production Line Support

UNICON International Inc.; Anna (OH); Sur place; USD 78 000 - 83 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision insurance

401(k)

Other standard benefits as applicable

Résumé du poste

UNICON is seeking a Production Line Support technician in Anna, OH. This onsite role supports Tier I line applications and equipment, ensuring stability and timely restoration of operations on a 4-day workweek with overtime as needed.

You will assist plant floor users, implement Tier 1 system upgrades, monitor systems, and document processes. A background in end-user computing, Windows environments, AD and AIX/UNIX is preferred.

Qualifications

• Experience supporting computer applications and end-user computing devices.
• Experience supporting Windows 7/10, Active Directory, LAN/Networking.
• Experience using MS-Office, and problem ticketing applications.
• Experience executing processes on an AIX/UNIX environment.
• Experience managing 2nd level support calls (Level 1).
• Experience managing 3rd level support calls (Level 2).
• Demonstrated hardware troubleshooting for printers, scan guns, desktop PCs/laptops, handheld devices.
• Strong communication and documentation skills; ability to follow processes.

Responsabilités

• Plant floor client and end-user desktop, application, and network support for all Tier 1 computer systems.
• Interaction with plant floor users and clients to understand production line processes and customers.
• Support projects such as technology upgrades and implementations of Tier 1 computer systems.
• Review, understand and react to various monitoring systems for Tier 1 computer systems.

Description du poste

Job Title: Production Line Support

Location: Anna, OH

Work Model: Onsite

Compensation: $78-83k

Work Type: Onsite/ 4 days a week

Travel: 1%

Overtime: 5 hours a week

This is for B-Shift 2:30pm to 11pm (M/T/W/TH), Friday is 3:30pm to midnight. On-site everyday.

Position Overview

The Line Support Technician is responsible for maintaining the overall stability of Tier I (Production Critical) Line Applications and equipment by following documented processes to return to normal operations or to diagnose the situation and elevate to appropriate support group if and when incidents occur.

What You Will Be Doing

• Plant floor client and end-user desktop, application, and network support for all Tier 1 computer systems
• Interaction with plant floor users and clients (in order to understand production line processes and customers)
• Support projects such as technology upgrades\implementations of Tier 1 computer systems
• Review, understand and react to various monitoring systems for Tier 1 computer systems

What’s Needed

• Experience supporting computer applications and end-user computing devices
• Experience supporting Windows 7/10, Active Directory, LAN/Networking
• Experience using MS-Office, and problem ticketing applications
• Experience executing processes on an AIX/UNIX environment
• Experience managing 2nd level support calls (Level 1)
• Experience managing 3rd level support calls (Level 2)
• Demonstrated hardware troubleshooting for printers, scan guns, desktop PCs/laptops, handheld devices
• Preferred general functional knowledge of GALC/ALC systems and associated business processes/systems
• Ability to follow and document processes
• Ability to adapt/learn in a changing environment
• Experience with general IT processes and development methodologies
• Solid analysis, proven problem solving and decision-making skills
• Good time management and prioritization skills
• Strong communication skills both verbal and written

Compensation & Benefits

• Medical, dental, and vision insurance
• 401(k)
• Other standard benefits as applicable

About Unicon

UNICON is a workforce solutions provider with over 35 years of experience supporting organizations across a variety of industries. We partner with our clients to deliver skilled professionals while maintaining a strong focus on quality, compliance, and long-term relationships. UNICON is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.