Production Lead & Packaging Operations Coach

westrockcoffeeexternaljobs; Concord (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Westrock is seeking a Packaging Supervisor to lead a production team, coordinate workloads, and ensure production targets, KPIs, and quality standards are met. You will oversee packaging operators, coordinate with materials expediters and warehouse staff, release work orders, and serve as a trainer on packaging equipment, with flexibility for shifts.

This role requires a high school diploma or GED, experience in food/beverage a plus, and strong analytical and communication skills to support

Qualifications

• High School Diploma or GED required.
• Experience in food or beverage industry a plus.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to establish working relationships with Westrock departments and management.
• Willingness to work weekends and extended hours.
• Ability to operate and train on packaging equipment.
• Ability to resolve minor mechanical issues on packaging lines.
• Ability to fill in as packaging operator.
• Flexibility to work other shifts or other sites as needed.

Responsibilities

• Provide leadership and line management to the packaging team, coordinating workloads and monitoring KPIs and quality standards.
• Ensure packaging lines operate efficiently; coordinate with Material Expediters and warehouse staff.
• Coordinate release of work orders to packing lines based on the packaging schedule.
• Assign labor to packing lines according to schedule and skill.
• Serve as a qualified trainer as needed.
• Support shift transitions to ensure smooth staffing changes.
• Address most packaging operator questions; escalate complex issues to the supervisor.
• Perform administrative shift/production tasks as assigned by Supervisor.
• Triage maintenance calls from packaging lines.
• Fill in as Supervisor during vacations.
• Perform other duties as assigned.

Skills

Analytical skills

Problem solving

Communication skills

Team coordination

Flexibility

Training ability

Shift flexibility

Education

High school diploma or GED

Tools

Windows Office

Adobe Illustrator

TOPS

JD Edwards

Spec Management Systems

Job description

Westrock is seeking a Packaging Supervisor to lead a production team, coordinate workloads, and ensure production targets, KPIs, and quality standards are met. You will oversee packaging operators, coordinate with materials expediters and warehouse staff, release work orders, and serve as a trainer on packaging equipment, with flexibility for shifts.

This role requires a high school diploma or GED, experience in food/beverage a plus, and strong analytical and communication skills to support