Data Center Tech II

Scientific Games; Northern (KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Scientific Games is seeking a Data Center Tech to join a tier-1, 24x7x365 operations team. The role operates on rotating 7-day shifts (6am–6pm or 6pm–6am) to monitor and troubleshoot lottery systems, databases, and applications with automated scripts and written procedures.

You will provide 1st/2nd line support, manage incidents, and communicate with Lottery customers while adhering to escalation protocols and shift reporting requirements.

Qualifications

• High school diploma (or equivalent).
• 1-2 years’ experience in a 24x7 data center environment.
• Willingness to work rotating 7-day shifts (6am–6pm or 6pm–6am).

Responsibilities

• Provide 1st and 2nd level support by troubleshooting and resolving incidents.
• Operate and monitor Windows Server and Linux based systems.
• Monitor production environment and escalate critical issues as needed.
• Utilize incident management tickets to report and document issues.
• Communicate via phone and electronic channels for escalation of major issues.
• Participate in conference calls to troubleshoot issues and coordinate responses.
• Complete shift checklists and status reports.
• Perform system processing using established tools and procedures.
• Respond to inquiries from customers via email and calls.

Skills

1st/2nd line support

Windows Server

Linux systems

Incident management

Phone/email communication

Education

High school diploma

Tools

Ticketing system

Monitoring systems

Automated scripts

Job description

The Data Center Techs are a Tier 1, 24x7x365 operations team.

This role will work either 6am to 6pm or 6 pm to 6 am for 7 days on and 7 days off.

They monitor, identify, troubleshoot and escalate customer-facing issues within the Data Center escalation structure for servers, databases, and applications. The Data Center Tech utilizes automated scripts, monitoring systems, and written procedures to run the day to day operation of lottery systems. These operations include compiling and printing system status reports, processing draws, and nightly processing. On the job training will be provided to support SGI’s proprietary system.

Essential Job Functions:

• Provide 1st and 2nd level support by troubleshooting, analyzing and resolving most incidents.
• Operates and monitors Windows Server and Linux based systems using established procedures.
• Monitor production environment and troubleshoot critical issues and elevate, if needed.
• Utilizes incident management ticketing systems to report and document issues.
• Communicate via phone and electronic notification for escalation of major issues and critical events.
• Initiate and assist on troubleshooting conference calls.
• Completes shift checklists and status reports as required.
• Perform system processing utilizing established tools and procedures.
• Respond to inquiries and requests for assistance from Lottery customers via email and/or inbound calls.

Position Requirements:

High school diploma (or equivalent).

1-2 years’ experience in a 24x7 data center environment

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.

Work Conditions

Scientific Games Corporation and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.

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