Production & Inventory Team Lead — Growth & Bonus Eligible

Goodwill-of-Greater-Washington-; Rockville (MD); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Healthcare

Paid time off

Bonus potential

Employee discounts

Life insurance

Dental and vision

EAP access

Job summary

Goodwill-of-Greater-Washington- is seeking a retail supervisor to lead a production team and manage daily store operations. You will develop staff, coach team members, and ensure high standards of customer service while maintaining store appearance and safety compliance.

The role emphasizes teamwork, process efficiency, and adherence to policies, with opportunities for growth and performance-based bonus eligibility.

Qualifications

• Required: high school diploma or equivalent with 1–3 years retail or similar management experience.
• Proficient in basic math and computer skills; able to manipulate spreadsheets and use POS systems.

Responsibilities

• Assists the store manager with the overall operation of the business unit.
• Develops, coaches and trains direct reports in the business unit.
• Fosters exceptional customer service for internal and external customers.
• Recommends hiring and evaluation of associates.
• Performs daily administrative/clerical store operations.
• Provides excellent customer service and resolves concerns.
• Performs duties of store personnel when needed.
• Models and enforces company policies, SOPs and values; monitors sales procedures.
• Maintains store appearance per agency standards.
• Enforces store safety and security procedures and acts as safety captain where needed.
• Maintains production levels and quality of merchandise per PFP model.
• Ensures smooth donation processes per standard practices.
• Performs other duties as assigned.

Skills

Direct reports management

Process management

Customer focus

Confronting direct reports

Diversity management

Functional and technical skills

Education

High school diploma or equivalent

Associate’s degree or higher

Tools

POS systems

Spreadsheets

Time and attendance software

Job description

Goodwill-of-Greater-Washington- is seeking a retail supervisor to lead a production team and manage daily store operations. You will develop staff, coach team members, and ensure high standards of customer service while maintaining store appearance and safety compliance.

The role emphasizes teamwork, process efficiency, and adherence to policies, with opportunities for growth and performance-based bonus eligibility.