Retail Production & Inventory Lead - Grow & Coach Team

Goodwill of Greater Washington; Germantown (MD); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Healthcare

Paid time off

Paid holidays

Life insurance

Disability insurance

Dental and vision

Pet insurance

Employee discounts

EAP

401(k) with match

Bonus eligibility

Job summary

Goodwill of Greater Washington seeks a Production Supervisor to lead a production team in a dynamic retail environment. You will assist the store manager, supervise direct reports, and drive community impact while maintaining store standards and policies.

You will focus on coaching, customer service excellence, and adherence to procedures, with opportunities for career growth and competitive benefits.

Qualifications

• High school diploma or equivalent with 1–3 years of management experience in retail or similar service environment.
• Basic math and computer skills; ability to create/manipulate spreadsheets and use time and attendance systems.
• Proficient English communication, written and spoken.
• Excellent customer service skills.
• Own vehicle to transport store receipts.
• Flexible schedule to meet seven-day operation.

Responsibilities

• Assists the store manager with the overall operation of the business unit.
• Develops, coaches and trains all direct reports.
• Maintains exceptional customer service for donors, shoppers, and community partners.
• Participates in hiring and evaluating associates.
• Performs daily administrative/clerical functions of store operations.
• Provides exceptional customer service, resolving customer concerns.
• Follows company policies, SOPs, and values; monitors sales procedures.
• Maintains store appearance and safety procedures.
• Oversees donation operations and production levels in line with standards.
• Performs other duties as assigned.

Skills

Customer service

Leadership

Time management

Communication

Process management

Excel

POS systems

Inventory control

Safety procedures

Education

High school diploma or equivalent

Associate degree or higher

Tools

Spreadsheets

Timekeeping systems

POS systems

Job description

Goodwill of Greater Washington seeks a Production Supervisor to lead a production team in a dynamic retail environment. You will assist the store manager, supervise direct reports, and drive community impact while maintaining store standards and policies.

You will focus on coaching, customer service excellence, and adherence to procedures, with opportunities for career growth and competitive benefits.