Production Coordinator & Payments Specialist

Ridgeline Roofing & Restoration; Odenville (AL); Vor Ort; USD 42.000 - 56.000; Vollzeit

Zusammenfassung

Ridgeline Roofing & Restoration is seeking a Production Administrator to support the production department and sales teams. You will coordinate communications with homeowners, handle invoicing and payment processing, and assist with schedules and project documentation.

The role requires strong organization, attention to detail, and professional communication with homeowners. Prior experience in admin, AR, or collections is preferred, with proficiency in Excel and MS Office.

Qualifikationen

• High school diploma or equivalent; associate degree preferred.
• 2+ years in administrative support, accounts receivable, collections, or customer service.
• Experience communicating with customers/homeowners professionally.
• Strong verbal and written communication skills, including outbound calls.
• Proficiency in Microsoft Office, especially Excel.
• Excellent organizational skills and attention to detail.
• Ability to prioritize multiple responsibilities and meet deadlines.
• Ability to work independently and in a team.

Aufgaben

• Provide day-to-day administrative support to the production department and management team.
• Communicate with homeowners about project updates, scheduling, documentation, and outstanding needs.
• Make outbound calls to homeowners to provide updates and collect information.
• Coordinate production schedules, appointments, inspections, and related activities.
• Track project progress and follow up to address outstanding items.
• Maintain accurate customer files, project records, and production documentation.
• Assist production managers with administrative tasks and special projects.
• Serve as a point of contact between homeowners, sales, production, and internal departments.
• Monitor accounts and follow up on outstanding balances and overdue payments.
• Process customer payments and coordinate deposits; document payments.
• Assist with collecting final payments and resolving balances.
• Research and resolve payment discrepancies and billing questions.
• Maintain records of collections activity and customer communications.
• Apply customer payments and assist with account reconciliations.
• Monitor AR aging reports and communicate collection concerns to management.
• Collaborate with sales, production, and accounting to ensure timely payments.
• Prepare, process, and maintain invoices and payment records.
• Generate reports on production activity, customer accounts, and balances.
• Assist with month-end reporting and account reconciliation.
• Identify opportunities to improve administrative processes.

Kenntnisse

Administrative support

Accounts receivable

Collections

Customer service

Excel

Communication skills

Organizational skills

Ausbildung

High school diploma or equivalent

Associate's degree preferred

Tools

CRM software

Project management software

Accounting software

Jobbeschreibung

Ridgeline Roofing & Restoration is seeking a Production Administrator to support the production department and sales teams. You will coordinate communications with homeowners, handle invoicing and payment processing, and assist with schedules and project documentation.

The role requires strong organization, attention to detail, and professional communication with homeowners. Prior experience in admin, AR, or collections is preferred, with proficiency in Excel and MS Office.