Product Support Representative II

FIS; United States; Remote; USD 55,000 - 85,000; Full time

Benefits offered by this job

Competitive salary and benefits

International work environment

Growth opportunities

Collaborative culture

Job summary

FIS, a global fintech leader, is seeking an experienced product support specialist who can resolve client inquiries and support product applications. You will respond to questions via phone, email, or chat and document issues to improve quality.

The role requires a business education background, strong analytical and problem‑solving skills, and the ability to work independently in a collaborative, fast‑paced environment. Bank/finance experience is preferred.

Qualifications

• Bachelor of Commerce/Business degree or equivalent.
• Banking or finance experience preferred.
• Strong analytical and problem-solving abilities.
• Excellent written and oral communication skills.

Responsibilities

• Provide in-depth product support to clients by resolving inquiries.
• Respond to product inquiries via phone, email, or chat.
• Troubleshoot hardware, software, or application issues.
• Document issues to support product quality programs.
• Recreates client issues in test environments to support business processes.

Skills

Analytical skills

Written and verbal communication

Independent work

Time management

Problem-solving

Interpersonal skills

Organizational skills

Customer service focus

Education

Bachelor of Commerce/Business

Job description

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Commerce/Business

Job Description

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients, and communities. If you are ready to start learning, growing, and making an impact with a career in fintech, we would like to know: Are you FIS?

What you will be doing:

• Provides in-depth product support to FIS clients by resolving incoming inquiries.

• Responds to customer product inquiries via telephone or in written internet-based email or chat sessions.

• Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.

• Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action.

• Documents customer information and recurring technical issues to support product quality programs and product development.

• Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes.

• Resolves client concerns raised during installation, operation, maintenance or product application or compatibility matters.

• Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities.

• Other related duties assigned as needed.

Schedule:

Monday-Friday 8AM-430PM CST.

What you bring:

High school diploma or GED

• Prior banking or finance related experiences a plus; personal banking experience preferred

• Documents client information and recurring technical issues to support product quality programs and product development

• Knowledge of FIS products and services

• Strong analytical skills

• Knowledge in programming, business analysis or implementation of software products

• Organizational and time management skills required

• Self-starter with proven ability to work independently

• Extremely comfortable working with computers and a variety of applications

• Excellent oral and written communications skills

• Strong problem-solving skills

What we offer you:

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A modern, international work environment and a dedicated and motivated team
• A competitive salary and benefits
• A work environment built on collaboration, flexibility, and respect
• Varied and challenging work to help you grow your technical skillset

We like the way you work it · no gig iddy · Gotta bag it up · no gig iddy ·

We like the way you work it · no gig iddy · Gotta bag it up · no gig iddy ·